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Manager Account Management

2 months ago

Minneapolis, Minnesota, United States NBCUniversal Full time

Job Description

The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption. You will be responsible for the overall vertical objectives and are charged with exceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market.

Job Duties

Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical
Responsible for coaching, training, and developing the team in the areas including but not limited to; proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market. The ultimate goal of the manager is exceeding sales revenue goals/objectives
Utilize current and previous performance to identify and steer individual/team daily activity metrics
Utilize technology to scale messaging and one-to-many touchpoints
Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment
Shadow individual phone calls ongoing and provides direct, immediate feedback
Seek creative ways to drive team engagement, enhance culture and foster self-sufficient teamwork
Assist Reps as needed during calls, presentations, and product demos
Assist as needed in negotiating and closing opportunities
Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues
Act as a role model and own the company mission and values
Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews
Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure
Train and create a schedule for any new hires that they bring into their team
Other duties as assigned

Qualifications:
Qualifications

Basic Requirements

2-3 years in a sales leadership/management role preferably in a SaaS related business
Proven ability to motivate, coach, and direct employees towards success
3+ years relevant sales experience and a solid history of significant success
Results-oriented with strong organizational and problem-solving skills
Ability to multi-task with consistent and timely follow-through

Desired Characteristics
College degree preferred
High Competency with Salesforce, Outreach, Gong, and/or other CMS + sales marketing tools
Success as a manager and operator within a set market relating to Saas and payments

Additional Requirements
Must be willing to work in our Minneapolis office
Willingness to travel and work on weekends with short notice
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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