Business Analyst, Senior

1 month ago

Bloomington, Illinois, United States Freddie Mac Full time

At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview:

This position will play a meaningful role on the user experience for Fredie Mac's suite of origination and risk assessing tools, the Loan Advisor Suite, namely Loan Product Advisor. You will act as be the connection between Risk and customers regarding innovation efforts. As a messaging expert, you will work across projects and tool enhancements to create a standardized, best in-class messaging experience for our customers. Furthermore, you will have the opportunity to work with customers and vendors to gather feedback and collaborate on exciting new technology and risk innovation opportunities. Apply now and learn why there's #MoreAtFreddieMac

Our Impact:

Credit Innovation and Analytics (CIA) team in the Single-Family division. The team is responsible for developing solutions for automating underwriting Risk Assessment helping reduce risk for Freddie Mac. Innovate based on market behaviors while efficiently analyzing, mitigating, and clearly defining credit risk

Your Impact:
  • Further the standardization of messages for a consistent, best in class user experience for Loan Product Advisor and other Loan Advisor Suite tools.
  • Collaborate with an array of stakeholders (project leads, policy experts, legal experts, and more) across projects and improvement as the messaging expert.
  • Help project teams distill maximum customer value by crafting messages that will delight customers.
  • Shepard message changes through new offering and project rollouts.
  • Find opportunities for message improvements, help prioritize and drive those enhancements.
  • Gather feedback directly from customers to understand how to best craft and improve messaging.
  • Identify and implement improvements to our feedback loop pertaining to messaging related user experience, using both customer interactions and data analytics.
  • Work with customers to present opportunities related to innovation and gather feedback from pilot participants
  • Provide business drivers first-hand information about customer value, likes and dislikes on new technology and risk pilot offerings.
Qualifications:
  • 5-7 years of related experience
  • Bachelor's Degree in Business management, economics, or information technology
  • 1+ years in software product and innovation work
  • Plus: Experience as, or deep understanding of Loan Advisor Suite's direct users (underwriters, loan officers, processors, capital markets/secondary teams) and integration implementers (IT)
  • Plus: Understanding of mortgage lenders' overall loan origination process and related systems (LOs, POS's, etc)
  • Plus: Knowledge of Loan Advisor Suite tools, in particular Loan Product Advisor
  • Plus: Experience designing message-based user interfaces
  • Plus: Experience using and/or designing user experience for Loan Origination Systems
Keys to Success in this Role:
  • Intellectual agility and interpersonal flexibility
  • Ability to work across silos
  • Deep curiosity to learn about new trends and topics
  • Meticulous attention to detail
  • Being well organized

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Full timeJob Category:RiskFLSA Status:Exempt

The anticipated annualized base salary range for this position is $113,000 to $169,000 and is eligible to participate in the annual incentive program.

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