Desktop Support Technician
1 month ago
Description:
The Technology Department serves both the academic and administrative functions of the School. Responding to emails, phone calls, or in-person requests, the Technology Support Specialist (TSS) provides first contact support to faculty and students. They troubleshoot, document, and track issues to ensure a timely resolution. As a member of the Technology Department, reporting to the Director of Information Services and Technology, the Technology Support Specialist also provides support related to academic programming and administrative functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Serve as front-line technical support to faculty, staff, and students 2. Respond to requests for technical support: identify and research problems, document, track, and monitor the issue to ensure an accurate and timely resolution—escalate ticket where appropriate 3. Support and maintain software applications, hardware, and equipment 4. Adhere to, create, and update documentation, workflows, processes, and standards as needed 5. Provide step-by-step end-user training as needed for hardware/software; This may involve creating "how-to" documentation and videos 6. Responsible for tech setups for meetings/events when applicable, assist with recording as appropriate 7. Provide support to the Academic Technology team, who are also part of the department 8. Other duties as assigned by the Director or the Lead IT Specialist 9. Engage in regular professional development that supports the IT department
Skills:
Help desk, Desktop, windows, mac, ios mobile, chrome, hardware/software, support, network troubleshooting
Top Skills Details:
Help desk,Desktop,windows,mac,ios mobile,chrome,hardware/software
Additional Skills & Qualifications:
DESIRED EXPERTISE & EXPERIENCE Ability to display a high degree of initiative, energy, and commitment on a regular basis Must be a "service-oriented people person", able to communicate to students and adults with varying levels of technical expertise Enjoy working as a member of a team Excellent analytical and problem-solving skills Strong organizational and time-management skills Experience supporting multiple users in OS X, Windows, iOS, and Chrome OS environments Experienced using Google Apps, Microsoft Office/365, and Adobe preferred Knowledge of audio/visual systems desirable Understanding of how to troubleshoot printers and copiers desirable Knowledge of wired and wireless networking basics and VOIP desirable An associate degree in a technology-related field preferred A+ certification preferred. Must be able to lift/pull up to 50 pounds and navigate stairs
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We have other current jobs related to this field that you can find below
-
Desktop Support Technician
2 weeks ago
Washington, Washington, D.C., United States vortal soft Full timeAble to work required hours onsite at Washington, DC Pew Charitable Trusts location.Work hours: 37.5 hours a week. Monday Friday, 9am to 5 pm with a 30 minute lunch. Demonstrates excellent customer service Ability to work independently Ability to work in a team environment Ability to follow operational procedures Demonstrates working knowledge of PC hardware...
-
Desktop Support Technician
1 month ago
Washington, Washington, D.C., United States Leidos Full timeDescription NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...
-
Sr. Installation Desktop Technician
2 weeks ago
Washington, Washington, D.C., United States S4 Inc. Full timeJob Title: Installation Desktop TechnicianWork Location: US Senate, D.C.Clearance: Ability to pass background investigation to obtain Public TrustPlease note that you must be a US citizen to apply to this job postingCertification: Must possess one of the following certifications: MCSA or ACSP or AMITEducation: Associate's degree in a computer-centered...
-
Associate, Desktop Support
1 month ago
Washington, Washington, D.C., United States Pew Charitable Trusts Full timeAssociate, Desktop Support (Hybrid)Overview of Information TechnologyInformation Technology (IT) at Pew takes a proactive approach toward the use of technology to increase the organization's capacity for exceptionally high-quality strategic philanthropy. Executive staff at Pew recognizes the importance of technology and supports related initiatives to...
-
Associate, Desktop Support
2 weeks ago
Washington, Washington, D.C., United States The Pew Charitable Trusts Full timeAbout the Job:Pew is looking for an Associate, Desktop Support to join their team in a hybrid work setup. The Information Technology (IT) department at Pew is focused on leveraging technology to support strategic philanthropy efforts and enhance the organization's capabilities. As an Associate in Desktop Support, you will play a key role in providing...
-
Desktop Support Engineer with Security Clearance
2 weeks ago
Washington, Washington, D.C., United States Base One Technologies Full timeOur DC metro based client is seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other...
-
Tier 2 IT Support Technician
1 month ago
Washington, Washington, D.C., United States Amentum Full timeAmentum is seeking Tier 2IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for a future role.You enjoy providing Tier 2 support while multitasking...
-
Technical Support Specialist
2 weeks ago
Washington, Washington, D.C., United States SAIC Full timeJob ID:Location:WASHINGTON, DC, USDate Posted:Category:Information TechnologySubcategory:Technical SupportSchedule:Full-timeShift:Day JobTravel:Yes, 25 % of the TimeMinimum Clearance Required:NoneClearance Level Must Be Able to Obtain:Public TrustPotential for Remote Work:NoDescriptionYou will be part of the Tech Dispatch team, responsible for onsite support...
-
Tier 2 Network Installation Technician
2 weeks ago
Washington, Washington, D.C., United States DMI Mobile Enterprise Solutions Full timeAbout DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...
-
Mid-level Help Desk Support Technician
1 week ago
Washington, Washington, D.C., United States Chenega MIOS Full timeMid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so,...
-
Mid-level Help Desk Support Technician
2 weeks ago
Washington, Washington, D.C., United States Chenega MIOS SBU Full timeMid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DCC-CDAS Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega...
-
IT Help Desk Technician
2 weeks ago
Washington, Washington, D.C., United States Natural Resources Defense Council, Inc. Full timeOverview:NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's...
-
Help Desk Technician
2 weeks ago
Washington, Washington, D.C., United States MetroStar Full timeAs Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support.We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a...
-
Technical Support Tier 1-CONTRACT
2 weeks ago
Washington, Washington, D.C., United States Forrest Solutions Full timeJob DescriptionJob DescriptionWe are currently in need of a IT Tier 1 for our client, a Financial Tech consulting firm, in the DC area, to assist in all practice areas on all IT issues and provide state-of-the-art technical solutions in support of computer and local area networks.Job Duration: 4 MonthsSchedule: Monday-Friday 8:30am-5:30pm (must be on time...
-
Network Support Technician
1 month ago
Washington, Washington, D.C., United States Amentum Full timeAmentum is seeking Network Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for future roles. This position is associated with shift work as the site...
-
Network Support Technician
1 month ago
Washington, Washington, D.C., United States Amentum Full timeAmentum is seeking a Network Support Technician to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.You enjoy providing network support while multitasking in a fast-paced, mission-critical environment....
-
Network Support Technician
1 week ago
Washington, Washington, D.C., United States Amentum Full timeAmentum is seeking a Network Support Technician to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for a future role.You enjoy providing network support while multitasking...
-
Technician Broadcast Maintenance
2 weeks ago
Washington, Washington, D.C., United States TEKsystems Full timeDescription:This is a shift work position in a 24/7 facility. During your shift you will review systems operations logs, install software and firmware updates to a range of broadcast specific hardware and general-purpose computers both physical and virtual. You will assist and troubleshoot technical issues for both in-house and remote studio users. You will...
-
Technician Broadcast Maintenance
1 month ago
Washington, Washington, D.C., United States TEKsystems Full timeDescription:This is a shift work position in a 24/7 facility. During your shift you will review systems operations logs, install software and firmware updates to a range of broadcast specific hardware and general-purpose computers both physical and virtual. You will assist and troubleshoot technical issues for both in-house and remote studio users. You will...
-
Help Desk Technical Support
2 weeks ago
Washington, Washington, D.C., United States Improvix Technologies Full timeTitle: Helpdesk Technical SupportClearance: Top SecretLocation: Washington, DCTechnical Knowledge, Skills and Responsibilities: Receives, documents, triages, escalates, and responds to all customer requests within acceptable timeframe, as defined by the current Service Levels. (Tier 1 and 2 support) Properly documents, prioritizes, and escalates, utilizing...