Desktop Support Technician

1 month ago

Washington, Washington, D.C., United States Leidos Full time

Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Basic Qualifications

  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years of prior relevant experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Must demonstrated expertise in IT Enterprise Operations
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
  • Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
  • Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
  • Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
  • Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Preferred Qualifications

  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay: $72,571.20

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  • Desktop Support Technician

    2 weeks ago

    Washington, Washington, D.C., United States vortal soft Full time

    Able to work required hours onsite at Washington, DC Pew Charitable Trusts location.Work hours: 37.5 hours a week. Monday Friday, 9am to 5 pm with a 30 minute lunch. Demonstrates excellent customer service Ability to work independently Ability to work in a team environment Ability to follow operational procedures Demonstrates working knowledge of PC hardware...

  • Desktop Support Technician

    1 month ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Description:The Technology Department serves both the academic and administrative functions of the School. Responding to emails, phone calls, or in-person requests, the Technology Support Specialist (TSS) provides first contact support to faculty and students. They troubleshoot, document, and track issues to ensure a timely resolution. As a member of the...

  • Sr. Installation Desktop Technician

    2 weeks ago

    Washington, Washington, D.C., United States S4 Inc. Full time

    Job Title: Installation Desktop TechnicianWork Location: US Senate, D.C.Clearance: Ability to pass background investigation to obtain Public TrustPlease note that you must be a US citizen to apply to this job postingCertification: Must possess one of the following certifications: MCSA or ACSP or AMITEducation: Associate's degree in a computer-centered...

  • Associate, Desktop Support

    1 month ago

    Washington, Washington, D.C., United States Pew Charitable Trusts Full time

    Associate, Desktop Support (Hybrid)Overview of Information TechnologyInformation Technology (IT) at Pew takes a proactive approach toward the use of technology to increase the organization's capacity for exceptionally high-quality strategic philanthropy. Executive staff at Pew recognizes the importance of technology and supports related initiatives to...

  • Associate, Desktop Support

    2 weeks ago

    Washington, Washington, D.C., United States The Pew Charitable Trusts Full time

    About the Job:Pew is looking for an Associate, Desktop Support to join their team in a hybrid work setup. The Information Technology (IT) department at Pew is focused on leveraging technology to support strategic philanthropy efforts and enhance the organization's capabilities. As an Associate in Desktop Support, you will play a key role in providing...

  • Desktop Support Engineer with Security Clearance

    2 weeks ago

    Washington, Washington, D.C., United States Base One Technologies Full time

    Our DC metro based client is seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other...

  • Tier 2 IT Support Technician

    1 month ago

    Washington, Washington, D.C., United States Amentum Full time

    Amentum is seeking Tier 2IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for a future role.You enjoy providing Tier 2 support while multitasking...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job ID:Location:WASHINGTON, DC, USDate Posted:Category:Information TechnologySubcategory:Technical SupportSchedule:Full-timeShift:Day JobTravel:Yes, 25 % of the TimeMinimum Clearance Required:NoneClearance Level Must Be Able to Obtain:Public TrustPotential for Remote Work:NoDescriptionYou will be part of the Tech Dispatch team, responsible for onsite support...

  • Tier 2 Network Installation Technician

    2 weeks ago

    Washington, Washington, D.C., United States DMI Mobile Enterprise Solutions Full time

    About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

  • Mid-level Help Desk Support Technician

    2 weeks ago

    Washington, Washington, D.C., United States Chenega MIOS SBU Full time

    Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DCC-CDAS Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega...

  • Mid-level Help Desk Support Technician

    1 week ago

    Washington, Washington, D.C., United States Chenega MIOS Full time

    Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so,...

  • IT Help Desk Technician

    2 weeks ago

    Washington, Washington, D.C., United States Natural Resources Defense Council, Inc. Full time

    Overview:NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's...

  • Help Desk Technician

    2 weeks ago

    Washington, Washington, D.C., United States MetroStar Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support.We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a...

  • Technical Support Tier 1-CONTRACT

    2 weeks ago

    Washington, Washington, D.C., United States Forrest Solutions Full time

    Job DescriptionJob DescriptionWe are currently in need of a IT Tier 1 for our client, a Financial Tech consulting firm, in the DC area, to assist in all practice areas on all IT issues and provide state-of-the-art technical solutions in support of computer and local area networks.Job Duration: 4 MonthsSchedule: Monday-Friday 8:30am-5:30pm (must be on time...

  • Network Support Technician

    1 month ago

    Washington, Washington, D.C., United States Amentum Full time

    Amentum is seeking Network Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for future roles. This position is associated with shift work as the site...

  • Network Support Technician

    1 month ago

    Washington, Washington, D.C., United States Amentum Full time

    Amentum is seeking a Network Support Technician to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.You enjoy providing network support while multitasking in a fast-paced, mission-critical environment....

  • Network Support Technician

    1 week ago

    Washington, Washington, D.C., United States Amentum Full time

    Amentum is seeking a Network Support Technician to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for a future role.You enjoy providing network support while multitasking...

  • Technician Broadcast Maintenance

    2 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Description:This is a shift work position in a 24/7 facility. During your shift you will review systems operations logs, install software and firmware updates to a range of broadcast specific hardware and general-purpose computers both physical and virtual. You will assist and troubleshoot technical issues for both in-house and remote studio users. You will...

  • Technician Broadcast Maintenance

    1 month ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Description:This is a shift work position in a 24/7 facility. During your shift you will review systems operations logs, install software and firmware updates to a range of broadcast specific hardware and general-purpose computers both physical and virtual. You will assist and troubleshoot technical issues for both in-house and remote studio users. You will...

  • Help Desk Technical Support

    2 weeks ago

    Washington, Washington, D.C., United States Improvix Technologies Full time

    Title: Helpdesk Technical SupportClearance: Top SecretLocation: Washington, DCTechnical Knowledge, Skills and Responsibilities: Receives, documents, triages, escalates, and responds to all customer requests within acceptable timeframe, as defined by the current Service Levels. (Tier 1 and 2 support) Properly documents, prioritizes, and escalates, utilizing...