Tier 2 Network Installation Technician

2 weeks ago

Washington, Washington, D.C., United States DMI Mobile Enterprise Solutions Full time
About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI, LLC is seeking a Tier 2 Imaging Technician (Network Installation Technician) to join the End User Support Team for a federal customer in the DC Metro area. This resource must have experience installing, configuring, testing, and troubleshooting end-user workstations, and related hardware in order to deliver required desktop service levels.

Duties and Responsibilities:

* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
* Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics
* Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed
* Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair
* Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment
* Administer and resolve issues with associated end-user workstation networking software products
* Posses familiarity with ServiceNow ticketing system
* Follow established Service Desk processes for ticket management
* Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes
* Work with Knowledge Manager, including provide content for knowledge base articles
* Possess and applies expertise on multiple complex work assignments.
* Provide analysis related to the design, development, and implementation of hardware for products.
* Liaise with third-party support and vendors, as needed
* Support and provide feedback to ensure continual process improvement
* Provide rapid support response for break/fix

Qualifications

Education and Years of Experience:

* Bachelors in Engineering, Computer Science or other related field. 1.5 yrs. experience = 1 yr. of College (non-degreed = 6 yrs. of experience)

Required and Desired Skills/Certifications:

* Bachelor's with 2-4 years of experience
* Exceptional customer service skills
* Ability to prioritize and execute tasks in a high-pressure environment
* Ability to manage multiple tasks simultaneously
* ServiceNow experience preferred, or with similar ticketing system
* Basic knowledge of SCCM
* Critical thinker; must be analytical and have strong problem-solving abilities
* Must have a strong technical knowledge of PC and Desktop hardware
* Working knowledge of current operating systems and standards
* Two (2) years of experience in the following areas: Installation, operation, and maintenance of Windows Infrastructure and connected devices.

Additional Requirements:

* Certifications:
* ITIL Foundation
* A+ or Network+

Min Citizenship Status Required:

* US Citizen or others considered

Physical Requirements: Ability to pick up 50 pounds or more and to sit for long hours.

Location: Washington, DC Metropolitan Area (On-Site)

#LI-SM3

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

* Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
* Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience
* Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
* Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
* Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment through Spotlight, employee referral
* Wellness - Healthcare benefits, Wellness programs provide employees with several wellness options

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

* No Agencies Please *

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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