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Sea Logistics Customer Care Specialist

4 months ago

MinneapolisSt Paul Apt, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt site is looking for a new Customer Care Specialist to join our Sea Logistics team. Your Role Reporting to the Area Sea Logistics Customer Care Manager you will support external & internal Customers, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled. Your Responsibilities
  • You will proactive advice and consultancy, ensuring Customer satisfaction
  • Qualification and entry of Customer orders into Operational process
  • You will support Customer Development & Maintenance
  • You will maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Ceneter) for an enhanced customer experience
  • Avoid additional costs & expenses due to internal service failure
  • Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
  • Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile)
  • Establishing and building Customer relationships (Sales support)
Your Skills and Experiences
  • High School Degree / Diploma
  • 2+ years' Sea Logistics experience
  • 2+ years' Customer Service experience
  • You have the ability to work a hybrid schedule with 4 days in the office
  • You have the ability to travel for business
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]