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Leasing Sales Support Manager

4 months ago

Duluth, Minnesota, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Bank of America Global Leasing is the largest U.S. equipment financing company and the leader in syndicated volume among U.S. leasing companies. We have $76 billion in total assets, and have a significant global presence, serving more than 57,000 clients worldwide. Together with our affiliated companies, we provide equipment financing solutions to small businesses, middle-market and large corporations, offering product expertise in government financing and wholesale vendor financing, as well as tailored programs specific to industry segments, including aviation, healthcare, energy services and renewable energy.

Job Description:

Essential Functions:

Provide user application support and business analysis for internal applications including DealFlo transaction management application, ExpressView client online portal, Contact Relationship Management tool, and other applications in support of the Sales Performance team, which may include:
  • Individual contributor and group leader
  • Acts as Product manager in Agile dev process - sets project and team priorities.
  • Data mining, quality control, and ad-hoc reporting using Toad, Tableau, Alteryx or other business intelligence tools
  • Application subject matter expertise, product owner and project development activity
  • Prioritize project initiatives in conjunction with development team and user community
  • Analyze, interpret, and translate business requirements into functional application requirements
  • Jira ticket management within Agile project methodology.
  • User issue triage, resolution, and escalation for broader DealFlo deal transaction management system, SugarCRM, ARM user access request management, and other peripheral applications
  • Participate in application development and project activities
  • Perform system testing (SIT & UAT)- compose, maintain, and execute test scripts
  • Compose process documents and maintain user manuals
  • Provide user validation support for periodic weekend code releases


Required Skills: "Must" have these skills to be minimally qualified

- 5+ Years related experience preferred.

- Bachelor's degree or equivalent work experience

Desired Skills:
  • Critical thinking, analytical and problem-solving abilities
  • Broad knowledge of end-to-end leasing or lending process
  • Strong data management with MS Office tools and advanced Excel
  • Business intelligence/query building
  • Accounting system knowledge a plus
  • Project management experience a plus
  • Presentation & training
  • Technical spec writing
  • Ability to prioritize and execute in a fluid environment
  • Must be able to interact with all user levels and clients
  • Strong attention to detail
  • Highly organized
  • Professional demeanor/positive disposition
  • Travel-less than 5%
  • Preferred location: Duluth GA, Atlanta GA, Charlotte NC, Chicago IL, New York


Skills:
  • Account Management
  • Analytical Thinking
  • Client Management
  • Customer and Client Focus
  • Relationship Building
  • Collaboration
  • Oral Communications
  • Presentation Skills
  • Problem Solving
  • Research
  • Adaptability
  • Attention to Detail
  • Networking
  • Prioritization
  • Written Communications


Shift:
1st shift (United States of America)

Hours Per Week:
40