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Partner Representative

4 months ago

Eagan, Minnesota, United States Marvin Full time


Partner Representative

ID

Department

Customer Service

Position Type

Regular

Location

US-MN-Eagan

Job Overview

The Partner Representative is responsible for supporting the Customer Engagement team with Marvin Replacement's retail partnership customer accounts. This is a customer facing position with a focus on administrative tasks such as managing leads and business relationships. This position will be working with cross-functional departments. The Customer Engagement Partner Representative is at the top of the process connecting with customers, so they must represent all brands with a positive and professional demeanor while offering a best-in-class customer experience at all times. The ideal candidate must have a keen eye for details, excellent customer service skills, and a resolute commitment for excellence.



Highlights of your role
  • Connect with potential customers via phone, text, email, and web chat
  • Educate potential customers on our business partnerships
  • Following up on inquiries
  • Follow scripting and vetting standards to ensure all needed information is captured for each Sales appointment
  • Review previous appointments and assess the needed approach to reschedule a customer as needed
  • Receive and transfer customer account information
  • Understand a variety of programs to execute detail oriented data efficiently
  • Self-directed tracking of customer accounts to update changes in information consistently
  • Tracking of trends in various systems and communicate needed updates to leadership
  • Take initiative and use sound judgement


Salary Range

$19-$22 per hour

You're a good fit if you have (or if you can)
  • Self-motivator with a strong work ethic
  • Take direction well and can follow procedures
  • Professional, positive behavior with a focus on providing an outstanding experience for our customers, as well as engaging with the team.
  • Experience in call centers, customer service, service industry, sales, or marketing in a customer-facing role
  • Hands-on experience with any of the following systems would be helpful: Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, Calendly
  • Ability to multi-task by navigating several processes and programs while maintaining professionalism with customers


Also want to make sure you have
  • Saturday, Sunday, and evening availability is required. Schedule will be based on time zone. (Thursday, Friday, Saturday, Sunday)
  • Strong commitment to excellence and attention to details
  • Excellent time management and communication skills
  • Ability to learn quickly and adapt to changing standards and situations


We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:

  • $300 annual wellbeing account to spend on whatever makes you happy + healthy
  • Better Living Day (a paid day off to go have some fun)
  • $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
  • Giving at Marvin - join coordinated volunteer opportunities
  • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today



Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.