Airline Customer Service Agent- Frontier Airlines

4 weeks ago

Philadelphia, Pennsylvania, United States Worldwide Flight Services, Inc. Full time
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Rate of Pay: $17.20 per hour

An Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excessive baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.

Remain cognizant of WFS staff, security contractors, and visitors, activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities
  • Ability to stand and walk for an eight-hour shift.
  • Ability to speak and be understood in giving directions/information to passengers.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
  • Personal appearance and grooming that will present a favorable corporate image.
  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
Minimum Requirements
  • HS Diploma, GED or Equivalent.
  • Ability to count money.
  • Ability to judge distance.
  • Reports to work on a regular and timely basis.
  • Ability to stand and walk for an eight-hour shift.
  • Must be willing to wear uniform and insignia as prescribed by the Company.
Preferred Skills
  • Hear and respond to customers.
  • Computer experiences necessary.
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Must be able to read, write, speak and understand the English language.
  • May be necessary to speak other language(s), in addition to English, depending on customer contract.
Physical Requirements/Working Conditions
  • Must be able to lift up to 70 pounds (31.9kg).
  • Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care? Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees
  • Want to invest in your future? 401k program offered with company match
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.


  • Supervisor, Airline Customer Service

    2 weeks ago

    Philadelphia, Pennsylvania, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our cust Customer Service, Supervisor, Airline, Service, Operations, Retail, Customer

  • Premium Guest Services Coordinator Full Time

    2 weeks ago

    Philadelphia, Pennsylvania, United States American Airlines Full time

    American Airlines is seeking Full Time Premium Guest Services Coordinator at the Philadelphia International Airport.The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.This job will continue to be posted until at least If interested please apply prior to this date.IntroAre you ready to explore a world of...

  • Airline Ramp Agent

    6 days ago

    Philadelphia, Pennsylvania, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Aviation Maintenance Technician

    4 weeks ago

    Philadelphia, Pennsylvania, United States American Airlines Full time

    Aviation Maintenance TechnicianAviation Maintenance TechnicianDate: Nov 28, 2023Location: PHL AIRPORT GROUP 2 (PHL-TGR2) Additional Locations: NoneRequisition ID: 69348 This job will continue to be posted until at least If interested, please apply prior to this date.IntroAre you ready to explore a world of possibilities, both at work and during your time...

  • Aviation Maintenance Technician

    1 month ago

    Philadelphia, Pennsylvania, United States American Airlines Full time

    Aviation Maintenance TechnicianAviation Maintenance TechnicianDate: Nov 28, 2023Location: PHL AIRPORT GROUP 2 (PHL-TGR2) Additional Locations: NoneRequisition ID: 69348 This job will continue to be posted until at least If interested, please apply prior to this date.IntroAre you ready to explore a world of possibilities, both at work and during your time...

  • Airframe and Powerplant Mechanic

    2 weeks ago

    Philadelphia, Pennsylvania, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Ground Support Equipment Supervisor

    2 days ago

    Philadelphia, Pennsylvania, United States Piedmont Airlines, Inc. Full time

    We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customs Brokerage Entry Writer

    2 weeks ago

    Philadelphia, Pennsylvania, United States GEODIS Group Full time

    The Account Representative Customs Brokerage is responsible for coordinating and executing shipments to ensure adequate service levels of clients are met. This position supports the company's day to day functions and is the direct liaison for assigned shipments.Job Duties :Serves as the customer service liaison between the Company and the customerProcesses...

  • Customs Brokerage Entry Writer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Geodis Full time

    Summary: The Account Representative - Customs Brokerage is responsible for coordinating and executing shipments to ensure adequate service levels of clients are met. This position supports the company's day to day functions and is the direct liaison for assigned shipments. Job Duties: - Serves as the customer service liaison between the Company and the...

  • Ramp Agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States Delta Airlines Full time

    Ramp Agent (Seasonal) - PHL United States, Pennsylvania, PhiladelphiaAirport Customer Service17-Apr-2024Ref #: 24444LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's...

  • Ramp Agent

    1 month ago

    Philadelphia, Pennsylvania, United States Delta Airlines Full time

    Ramp Agent (Seasonal) - PHL United States, Pennsylvania, PhiladelphiaAirport Customer Service17-Apr-2024Ref #: 24444LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's...

  • Ramp Agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States Delta Airlines Full time

    Ramp Agent (Customer Service Agent) - PHL United States, Pennsylvania, PhiladelphiaAirport Customer Service25-Apr-2024Ref #: 24524LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure...

  • Ramp Agent

    1 month ago

    Philadelphia, Pennsylvania, United States Delta Airlines Full time

    Ramp Agent (Customer Service Agent) - PHL United States, Pennsylvania, PhiladelphiaAirport Customer Service25-Apr-2024Ref #: 24524LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure...

  • Baggage Handling Supervisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States PrimeFlight Aviation Services Full time

    INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance...

  • Telemarketer - State Farm Agent Team Member

    2 weeks ago

    Philadelphia, Pennsylvania, United States Erica Bantom Martin - State Farm Agent Full time

    Position Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products.Responsibilities: Establish customer relationships and follow...

  • Customer Service Account Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Atkore Full time

    Customer Service Account ManagerWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of...

  • Guest Service Agent

    2 days ago

    Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

    ***$500 Bonus after successful 90 days***Don't miss out on this opportunityFirst impressions are lasting impressionsWe are seeking qualified, service-minded ambassadors for the Front Desk Agent position.Guest Service Agent/Front DeskWhat's in it for you:Unlimited career development opportunities, both nationally and internationally. The sky is your limitMake...

  • FT Agent Guest Service

    4 weeks ago

    Philadelphia, Pennsylvania, United States Hilton Full time

    A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...

  • FT Agent Guest Service

    1 month ago

    Philadelphia, Pennsylvania, United States Hilton Full time

    A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...

  • Guest Services/front Desk Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Aloft Philadelphia Downtown Full time

    ABOUT ALOFT PHILADELPHIA DOWNTOWN:Different. By Design.We are the next generation of hotel, using technology and design to enhance the guest experience. Centrally located in Center City and within walking distance to top historic destinations, Aloft Philadelphia Downtown is the beautifully restored Liberty Title & Trust Company building with a modern twist A...