Lead Receptionist

1 month ago

Santa Barbara, California, United States Front Porch Communities and Services Full time

Position Title: Lead Receptionist

Job ID: 2824

Community: Vista Del Monte

Location: US:CA:Santa Barbara

Category:

Work Type: Full Time, Hourly, 36+ hours a week

Date Posted: 5/13/2024

Description

St. Paul's Towers, Senior Living Community

Under the direction of the Executive Director, this position is responsible for providing guidance, support and advocacy for all Community employees. Additionally, this position provides guidance and support for management and supervisory staff regarding local Human Resources issues. Some of these include employee relations, policy interpretation, wage and benefit administration, recruitment and selection, training, safety, workers' compensation, etc. This position has full responsibility for all HR functions in the Community.

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

  • Provides Human Resources support to all Community employees by providing advice and counsel to managers and supervisors on employee-related concerns as per company work rules.
  • Interpret company policies and procedures and ensures managers and employees understand and adhere to them.
  • Manages and oversees the Community hiring process, ensuring adherence to the New Hire Check list, including, but not limited to, recruitment advertising, job offers, reference checks, pre-employment drug, health & criminal record clearance, work authorization (I-9s) and work permits. Participates in interview and selection process for key Community personnel, including administrative and leadership positions.
  • Coordinates corrective actions taken, as per company and department policies and manages internal investigations following allegations of employee misconduct and maintains records of such investigations
  • Provides Community training in such areas as new employee orientation, supervisor training, safety training, and mandated Federal, State, and company compliance training. Coordinates department specific and ongoing training with department managers/supervisors.
  • Manages benefit enrollments for community employees, maintains records of insurance coverage, and processes monthly invoices to balance with company employee-paid premiums.
  • Manages Injury and Illness Prevention Program (IIPP). Investigates accidents and prepares reports for insurance carrier. Manages workers compensation claims, return to work/transitional duty program in accordance with company policy.
  • Ensures compliance with all wage and hour laws. Works with department leadership and Executive Director to manage overtime and other payroll issues.
  • Approves and processes employee separations, including exit interviews. Identifies turnover trends and reacts accordingly with Community leadership team. Represents Community at unemployment hearings.
  • Manages all aspects of the Community employee evaluation/Pay for Performance process. Prepares and processes wage and status changes, coordinating with department management, Executive Director, and Corporate HR team.
  • Manages employee recognition programs, including Employee of the Month, safety, all-staff meetings, employee parties and other appreciation events to promote increased retention.
  • Performs all other related duties as required.
Communication/Interpersonal Skills:
  • Effective written communication skills as appropriate for the needs of the audience.
  • Ability to develop and deliver effective presentations; live, via online or virtual mediums.
  • Excellent collaboration and team building skills.
  • Effective conflict management skills.
  • Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

Decision Making/Organization Skills:

  • Demonstrates a high level of accuracy, even under pressure.
  • Excellent organizational skills.
  • Ability to perform work independently with minimal supervision.
  • Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
Credentials:
Non Essential: PHR or SPHR

Education with Equivalent Qualifications:
Essential:
Bachelor's Degree

Experience with Equivalent Qualifications:
Essential:
5 years related experience
Extensive HR experience including all phases of the employment process with up-to-date knowledge of State and Federal employment and wage and hour laws.


Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

#CB



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