Program Intake Scheduling Coordinator

1 month ago

Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

General Summary of Position
MedStar Georgetown University Hospital has a full time, day shift, hybrid opening for a Program Intake Scheduling Coordinator at our cancer center. The Scheduling Coordinator facilitates timely access to Oncology for new and returning patients, appropriately coordinates the patient's outpatient experience, and communicates with patients, external parties, internal financial resources, and the disease-site care team regarding patient access.

Primary Duties and Responsibilities

Demonstrates understanding of physician group based on the patient need for primary cancer site care and/or metastatic cancer careClearly interprets scheduling guidelines/algorithms as outlined by the disease-site care team in order to coordinate appointment requests.Accurately completes new patient demographic information and insurance data in approved organization electronic scheduling and billing systems (IDX Scheduling System)Displays analytical thinking to gather additional referral information not available on initial contact by communicating with the referral source, patient and disease-site care team needed to coordinate care appropriatelyRequests and collates patient pathology and other clinically-necessary materials from patient and referral source in adequate time prior to patient appointment(s)Provides patient with complete new patient instructions packet prior to the patient's first appointment (i.e. appointments, directions, hotel accommodations, parking, clinic maps, and new patient clinical forms)Sequentially schedules clinic appointments for patients accurately in conjunction with patient and physician preferences ensuring optimal efficiency in clinic operations and patient flow (i.e. overbooking, etc)Exhibits knowledge of other oncology department scheduling operations (i.e. Infusion scheduling) and required tests necessary for designated disease-site team

Minimum Qualifications
Education

  • Associate degree required and in a healthcare-related field preferred.

Experience

  • At least one year of work experience in a healthcare setting required.
  • Experience in effectively coordinating multiple tasks or activities required.
  • Experience in a multi-specialty physician practice required.

Knowledge, Skills, and Abilities

  • Strong verbal and written communication, analytical, critical-thinking and independent problem solving skills;
  • Strong computer skills (IDX, Lotus Notes, Microsoft Office);
  • Strong knowledge of medical terminology and telephone etiquette;
  • Knowledge of oncology related terminology preferred;
  • Strong time management and task prioritization skills in a fast-paced, highly-productive environment;
  • Demonstrated ability to provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others;
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

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