Current jobs related to Technical Support Specialist - Stanford - Stanford University

  • Technical Support Specialist

    23 hours ago

    Stanford, California, United States Stanford University School of Medicine Full time

    Job Title: Technical Support SpecialistStanford University School of Medicine is a world-renowned institution for medical education, research, and patient care. The Educational Programs and Services (EPS) department is responsible for providing support to students, trainees, and medical practitioners.Job Purpose:The Stanford MD Admissions team is seeking a...

  • Technical Support Specialist

    4 weeks ago

    Stanford, United States InsideHigherEd Full time

    Position Overview:The Technical Support Specialist plays a vital role in providing comprehensive assistance for computer systems, software applications, network connectivity, audiovisual equipment, and data protection issues. This position is essential for ensuring that faculty, staff, and students receive timely and effective technical support.Key...

  • Technical Support Specialist

    2 days ago

    Stanford, United States Stanford University School of Medicine Full time

    Stanford University School of Medicine is world-renowned for leading-edge education, research, patient care and medical advancements. Educational Programs and Services (EPS) is home to departments and programs that are central to the educational mission of the Stanford University School of Medicine. We serve all populations of students and trainees who...

  • IT Support Specialist

    6 days ago

    Stanford, United States PsiQuantum Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Helpdesk Support Specialist to join our dynamic team at PsiQuantum. As the first point of contact for internal users experiencing technical issues, you will provide expert guidance and solutions to ensure seamless operations.Key ResponsibilitiesDiagnose and troubleshoot hardware and software...

  • Technical Customer Support

    3 months ago

    Stanford, United States Skyflow, Inc. Full time

    **Technical Customer Support** at Skyflow Palo Alto, California, United States **Technical Program Manager** **About Skyflow** We are Skyflow, a Silicon Valley startup that has built the worlds first data privacy vault delivered as an API. Our mission is to transform how businesses handle and protect their users financial, healthcare, and personal...

  • Executive Support Specialist

    3 weeks ago

    Stanford, California, United States Collabera Full time

    Job OverviewCollabera is seeking a highly skilled Executive Support Specialist to join our team. As a key member of our administrative staff, you will provide exceptional support to senior managers and teams, ensuring seamless execution of daily operations.Key ResponsibilitiesExecutive Support: Directly support two senior managers, providing ad-hoc support...

  • Executive Support Specialist

    3 weeks ago

    Stanford, California, United States Collabera Full time

    Job OverviewWe are seeking a highly skilled and experienced Executive Support Specialist to join our team at Collabera. As a key member of our administrative staff, you will provide exceptional support to our senior managers and teams, ensuring seamless execution of their daily tasks and responsibilities.Key ResponsibilitiesExecutive Support: Directly...

  • Operational Support Specialist

    4 weeks ago

    Stanford, United States EPIQ Systems Full time

    A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. Essential Job Responsibilities. Mail Services includes meter Support Specialist, Operation, Support, Specialist, Hospitality, Technology, Business Services

  • VP Customer Support

    3 months ago

    Stanford, United States Uniphore Technologies Inc. Full time

    VP Customer Support / Technical Services Palo Alto / CCO Office Customer Support / Full-time VP Customer Support / Technical Services Position Overview: Responsible for overseeing the strategic direction and operations of our product and SaaS support teams, providing leadership and management of day-to-day operations, including customer service, quality...

  • Peer Support Specialist

    3 weeks ago

    Stanford, United States Volunteers of America Mid-States Full time

    POSITION TITLE: Peer Support SpecialistLOCATION: Stanford, KY (Lincoln)STATUS: Full Time, Hourly, Non-ExemptPROGRAM: Addiction Recovery ServicesREPORTS TO: Program Manager - RCCINTRODUCTION:Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through...

  • Peer Support Specialist

    2 weeks ago

    Stanford, United States Volunteers of America Mid-States Full time

    POSITION TITLE: Peer Support Specialist LOCATION: Stanford, KY (Lincoln) STATUS: Full Time, Hourly, Non-Exempt PROGRAM: Addiction Recovery Services REPORTS TO: Program Manager - RCC INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of...

  • Peer Support Specialist

    7 days ago

    Stanford, United States Volunteers of America Mid-States Full time

    POSITION TITLEPeer Support SpecialistLOCATIONStanford, KY (Lincoln)STATUSFull Time, Hourly, Non-ExemptPROGRAMAddiction Recovery ServicesREPORTS TOProgram Manager - RCCINTRODUCTIONVolunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry...

  • Peer Support Specialist

    1 month ago

    Stanford, United States Volunteers of America Mid-States Full time

    POSITION TITLE: Peer Support Specialist LOCATION: Stanford, KY (Lincoln) STATUS: Full Time, Hourly, Non-Exempt PROGRAM: Addiction Recovery Services REPORTS TO: Program Manager - RCC INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of...

  • Administrative Support Specialist

    3 weeks ago

    Stanford, California, United States Select Source International Full time

    Job OverviewPosition Title: Administrative Support SpecialistDuration: 04 Months Contract (with potential for extensions)Role Summary:We are in search of a meticulous and proactive Administrative Support Specialist to assist our team with scheduling, event coordination, travel logistics, and expense management.Key Responsibilities:Organize and facilitate...

  • Administrative Support Specialist

    1 week ago

    Stanford, California, United States Collabera Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Collabera. The successful candidate will provide administrative support to faculty members and their labs, ensuring the smooth operation of various administrative and financial tasks.Key ResponsibilitiesAdministrative Support: Provide...

  • Administrative Support Specialist

    2 weeks ago

    Stanford, California, United States Collabera Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Collabera. The successful candidate will provide administrative support to faculty members and their labs, ensuring the smooth operation of various administrative and financial tasks.Key ResponsibilitiesAdministrative Support: Provide...

  • Peer Support Specialist

    4 days ago

    Stanford, Kentucky, United States Volunteers of America Mid-States Full time

    Job SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Volunteers of America Mid-States. As a Peer Support Specialist, you will play a vital role in supporting individuals in recovery from substance use disorders.Key ResponsibilitiesProvide recovery education and support to service recipients throughout...

  • Peer Support Specialist

    7 days ago

    Stanford, Kentucky, United States Volunteers of America Mid-States Full time

    Job SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Volunteers of America Mid-States. As a Peer Support Specialist, you will play a vital role in supporting individuals in recovery from substance use disorders.Key ResponsibilitiesProvide recovery education and support to service recipients throughout...

  • Peer Support Specialist

    1 week ago

    Stanford, Kentucky, United States Volunteers of America Mid-States Full time

    Job SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at Volunteers of America Mid-States. As a Peer Support Specialist, you will play a vital role in supporting individuals in their recovery journey from substance use disorders.Key ResponsibilitiesProvide recovery education and support to service recipients...

  • Executive Support Specialist

    2 weeks ago

    Stanford, California, United States Jerry Full time

    About the OpportunityWe are seeking a highly skilled and detail-oriented Executive Support Specialist to provide high-level support to our CEO and executive leadership team. This is a unique opportunity to work closely with startup leaders, gain insights into high-growth businesses, and make a real impact.ResponsibilitiesProvide support on special projects,...

Technical Support Specialist

4 months ago

Stanford, United States Stanford University Full time

About Stanford Libraries

The Stanford University Libraries (SUL) is a world-class, technology-oriented academic organization serving the needs of distinguished faculty, students and staff. With over 15 libraries and over 400 employees, we are committed to fueling teaching, learning and research across Stanford. The Libraries' values are rooted in a commitment to mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant.

About the Position:

We seek a team member who is ready to share their skills and perspectives and collaborate with colleagues across the organization.

SUL Tech Support provides technology, support, purchasing, consultation and training to the staff of the University Libraries, which includes internationally recognized leaders in the fields of librarianship, academic technology, digital preservation, etc.

SUL Tech Support provides support on both Mac and PC computing systems. Macs constitute approximately one third of our environment, with Windows making up most of the remainder, followed by iOS and Linux. We support physical and virtual security needs; public computing, imaging, printing and AV conferencing hardware and software environments; backup, telephony, networking, and domain environments, and provide support as required for demands critical to the mission of the Stanford Libraries. We manage our work based on a home-grown integrated ticketing and inventory system. We maintain and support the full life-cycle of the devices used in the Libraries.

Under the supervision of the head of SUL Tech Support, the incumbent provides technical support to end-users for computer hardware, software, security and network related problems. The successful candidate is a team player with excellent customer service orientation, who seeks to join a team of committed technologists, who is well versed in, but not limited to, Windows products. We are looking for a candidate who can embrace the responsibility of providing IT services to the Stanford University Libraries community.

This position is full-time onsite.

CORE DUTIES*:

Reporting to the manager of SUL Tech Support, the Technical Support Analyst will:

● Perform lead responsibilities for Windows and Linux devices within the Libraries environment including imaging, troubleshooting, environment development, training, forecasting, etc.

● Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups or individuals.

● Research, evaluate and implement as needed, new and emerging technologies.

● Responsible for life-cycle processes for all SUL equipment and associated ticketing and inventory management.

● Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.

● Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.

● Investigate and test new tools, systems, techniques, and software products.

● Provide technical guidance and training; may guide other staff.

● Work on projects requiring expertise and creativity in analysis and deployment of technology.

● May perform routine server administration.

* – Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned

MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

● Must be a self-starter; work well with a diverse team, but also work independently.

● Working knowledge of Windows, Mac and Linux troubleshooting skills.

● Strong attention to detail and analytical skills.

● Strong written, communication and interpersonal skills.

● Ability to provide excellent client service.

● Ability to apply diagnostic techniques for problem troubleshooting.

● Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

● Experience with university environments and culture is preferred.

PHYSICAL REQUIREMENTS*:

● Constantly perform desk-based computer tasks.

● Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.

● Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

● Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* – Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

● May work extended hours, evening and weekends for both project-based work and/or regular, on call operational support.

WORK STANDARDS:

● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, .

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching and clinical missions. We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

The expected pay range for this position is $66,560.00 to $112,000.00 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

● Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.

● A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

● A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.

● Discovery and fun. Stroll through historic sculptures, trails, and museums.

● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.


View or Apply

To help us track our recruitment effort, please indicate in your email – cover/motivation letter where ) you saw this job posting.