Inbound Customer Service Representative

1 month ago


Raleigh, North Carolina, United States Compass Full time

We are seeking a friendly and enthusiastic Inbound Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a courteous and professional manner.
Provide accurate information regarding products, services, and company policies.
Resolve customer complaints effectively and efficiently, employing problem-solving skills to achieve customer satisfaction.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with team members and other departments to address customer needs and improve service delivery.
Identify opportunities to upsell or cross-sell relevant products and services.
Stay informed about product updates, promotions, and company policies to ensure up-to-date knowledge.

Qualifications:
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric attitude.
Ability to work effectively in a team-oriented environment.
Ability to multitask and manage time effectively in a fast-paced environment.

Benefits:
Advance your career with us We offer training and development programs designed to help you succeed.
Join a team that feels like family Our supportive culture fosters collaboration and respect.
Be part of an inclusive team We value diverse perspectives and backgrounds.



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