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Patient Service Specialist

3 months ago

Roseville, United States NovaCare Prosthetics & Orthotics Full time


Patient Service Specialist

Job ID

293802

Location

US-MN-Roseville

Experience (Years)

1

Category

Administrative - Administrative Services

Street Address

1891 West County Rd C

Company

NovaCare Prosthetics & Orthotics

Position Type

Full Time

Overview

When patients enter our center in St. Paul, MN we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists

Details:

  • Center Location: St. Paul, MN
  • Type of Employment: Full Time
  • Schedule: 8:00am to 4:30pm Weekdays


Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

  • Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
  • Schedule patient appointments in person or over the phone
  • Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
  • Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
  • Provide patients with pertinent information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers


Qualifications

Minimum Qualifications:

  • High School Diploma or GED
  • 1 year of medical office experience
  • Insurance verification experience

Preferred Qualifications:

  • 1 year front desk experience
  • 1 year of scheduling experience
  • Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc).
  • Ability to type 40 words per minute

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions


Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.



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