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Technical Account Manager

4 months ago

San Carlos, California, United States Trustly Full time

WHO WE ARE

The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $56 billion annually.

Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant's site or app – no credit card numbers or separate account setup necessary.

With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.

It's a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out

ABOUT THE ROLE

As a Trustly Technical Account Manager, you will be responsible for driving technical and operational utilization of our products with our largest merchants and partners. You will leverage your technical acumen, and cross-functional collaboration skills to drive smooth operations and build the infrastructure that enables continuously growing value for consumers, merchants, partners, and Trustly. You are an ideal candidate if you are a highly motivated self-starter with a passion for creating exceptional experiences across all Trustly customers.

WHAT YOU'LL DO

  • Develop strategic technical and operational relationships with key client stakeholders that enable and optimize the infrastructure required to deliver business value.
  • Understand, maintain, and drive high quality incorporation of Trustly within client business operations and technical environments.
  • Identify and drive new feature requests with our Product teams.
  • Engage with clients to overcome technical blockers and increase adoption.
  • Identify and present new services.
  • Lead quarterly operational summits to better continually tighten operational relationships, understand and technical needs.
  • Plan for client events and launches, partnering with Product, Operations, and Engineering to ensure client success during critical moments.
  • Be the point of escalation and management to resolution for technical and operational issues.
  • Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.
  • Identifies irregularities in functionality and unexpected behaviors of Trustly products through proactive monitoring and transaction reviews.
  • Diagnose and identify issues with API's, Code, and Trustly Services.

WHO YOU ARE

  • 5+ years of experience in enterprise level client-facing work.
  • You are an adept client relationship manager, capable of engaging in business-level and technical conversations at all levels of the organization, with a professional, confident and collaborative demeanor.
  • Experience with supporting mobile and web application concepts, with the ability to utilize the associated tools.
  • Experience with supporting APIs, and is able to explain the associated concepts to a wide audience.
  • A strong product sense and is energized by the challenge of solving difficult user related problems.
  • Ability to lead complex integration conversations in a highly consultative and proactive manner.
  • Technical troubleshooting skills and is experienced interfacing with client technical teams.
  • An operationally savvy mindset, with an ability to identify and eliminate process friction Strong written and verbal communication skills.
  • Experience within the payment industry is desired, but not required.

#LI-Remote

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.

We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.

Trustly's total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

Flexible paid time off & generous PTO accrual plans

Comprehensive medical, dental, vision, and other insurances

Flexible spending accounts for medical and dependent care

Home office set-up allowance

Internet stipend

Retirement plan match for 401k and RRSP

Gender-neutral paid parental leave, and more

(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.