Durable Medical Equipment Case Management Supervisor

2 months ago

Atlanta, Georgia, United States Shepherd Center Full time
4.

3 Atlanta, GA Atlanta, GA Full-time Full-time Estimated:
$57.
2K - $72.

4K a year Estimated:
$57.
2K - $72.
4K a year JOB RESPONSIBILITIES Assists patients and families with identifying community resources if funding is limited.
Coordinates with internal/external case managers and team staff along with the patient's chosen supplier concerning DME.
Encourage patients to identify a community primary care physician for follow up needs concerning future DME.
Works with the Seating Clinic and Center for Assistive Technologies department.
Meets with suppliers, patient/family, patient assigned team and internal/external case managers to communicate progress of DME.

Acts as a patient advocate by providing supportive information needed for the appeal of denials of equipment when made by the insurance carrier.

Maintains current knowledge and understanding of DME, DME benefits and benefit administration.
Coordinates DME in-service education for therapists and case managers.
Re-establishes and Chairs the DME committee.

Facilitate communications with suppliers when there are expressions of dissatisfaction, service expectations not being met, conflicts concerning funding, and problems processing DME requests between Shepherd staff and internal/external Case Managers.

Attends team meetings, therapist floor meetings and case management meetings to advise updates of changes or updates concerning DME.
Creates a plan for the onboarding of new staff.
Defines DME documentation guidelines.
Audit DME documentation.
Coordinates DME staff coverage when staff are out of the Center.
Assist with difficult DME issues as needed.
Providing in the moment coaching to DME staff.
Support DME in the management of escalated issues of patients and families.
Acts as a resource to clinical staff for DME concerns or questions.
Supports customer service issues from internal and external sources.
Special projects, initiatives, and other job duties as assigned.
Coordinate communication and appointment schedule for Atlanta Regional Commission and Brain and Spinal Trust Fund.

Coordinate communication, applications and manage funds for Andee's Army Track, coordinate requests, manage invoices to pay bills for PEF, PAF, Interpreters, Transportation, Apothecary and ATC.

Other duties as assigned.

REQUIRED MINIMUM EDUCATION Clinical degree in allied health profession required, master's degree preferred or eligible to sit for the Certification in Case Management (CCMC or ACMA).

REQUIRED MINIMUM CERTIFICATION N/A REQUIRED LICENSURE N/A REQUIRED MINIMUM EXPERIENCE - 5 years in case management with rehabilitation experience working with DME required.

REQUIRED MINIMUM SKILLS Knowledge of Excel, Microsoft Word, general computer use required.
Excellent customer service and communication skills required.
Ability to handle multiple tasks simultaneously and manage conflict resolution.

Additional skills set:
Adaptability; Conflict management; Diplomacy in stressful situations; Strong initiation skills.
Able to develop working relations with varying customers Strong organizational skills Autonomous accountability - self-directed Strong work ethic.

Understands interdisciplinary team approach Demonstrates strong collaboration skills Ability to influence colleagues and partners Strong oral and written communication skills Creates an empathetic, results-focused team atmosphere PREFERRED QUALIFICATIONS N/A PHYSICAL DEMANDS Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

WORKING CONDITIONS Some potential for exposure to blood and body fluids.
.

Estimated Salary:
$20 to $28 per hour based on qualifications.

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