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Site Reliability Engineer

3 months ago

Waltham, Massachusetts, United States Dentsply Sirona Full time

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Dentsply Sirona's Waltham, MA location is hiring a Site Reliability Engineer to join a global team that will ensure system reliability and performance. Together, this team will act as 24/7 emergency 2nd/3rd level support for products, restoring services ASAP with immediate measure when downtime occurs. This role is partially remote, providing a mix of working remotely and in office.

The role is positioned in the Software Engineering & User Experience (SWUX) organization, under the Team Lead Site Reliability Engineering. Being an experienced technologist, you will be able to optimize our system performance and innovate for continuous improvement.

KEY RESPONSIBILITIES

  • Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
  • Partner with development and operations teams to improve services through rigorous testing and release procedures; perform root cause analyses and implement solutions
  • Partner with architecture teams
  • Improve existing systems through automation and uplifts
  • Participate in system design consulting and platform management
  • Balance feature development speed and reliability with well-defined service-level objectives

ACCOUNTABILITY

  • Run the production environment by monitoring availability and taking a holistic view of system health
  • Build software and systems to manage platform infrastructure and applications
  • Improve reliability and quality of products in our micro service architecture
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
  • Act as 24 / 7 emergency 2nd / 3rd level support for products; restore services ASAP with immediate measure when a downtime occurs

EDUCATION AND EXPERIENCE

  • Bachelor's or Master's degree in Computer Science or Software Engineering or relevant experience
  • At least 3 years' experience in a Site Reliability Engineering / Platform Engineering / DevOps role or similar
  • Excellent troubleshooting skills and proven experience resolving production downtime with immediate and long-term solutions
  • A deep understanding of algorithms, data structures, complexity analysis and software design
  • Good analytical skills coupled with excellent communication skills; professional English is required, German is a bonus
  • At least Google Associate Cloud Engineer certification, higher certifications are a bonus

TECHNICAL SKILLS

  • Experience with Kubernetes and GCP cloud both as an admin and user
  • Previous software development experience in one of: Golang, C++, or any other modern programming language; Flutter experience is a bonus
  • Extensive knowledge of relational databases, file systems and Linux
  • Familiarity with monitoring tools (e.g. Datadog) and project tracking software (e.g. Jira)
  • Proficiency in building / maintaining CI and CD pipelines
  • Experience working with container orchestration platforms such as Kubernetes
  • Good understanding of systems automation and IT Security

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include "Accommodation Request" in the subject.