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Director Patient Experience

4 months ago

Pearland, Texas, United States HCA Healthcare Full time

Description

This position is incentive eligible.

Introduction

Want to join a team of daring managers who care without reservations or limits? Our HCA Houston Healthcare Pearland team is looking for a Director Patient Experience. HCA Healthcare is an advanced healthcare network that has committed up to 300 million to our incredible team members over the course of three years.

Benefits

HCA Houston Healthcare Pearland, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Director Patient Experience and be a part of the innovation of ideas.

Job Summary and Qualifications

As the Patient Experience Director, you will execute patient experience strategies, initiatives, and standards to continually enhance the care experience of our patients and families to promote loyalty for the system. You will work closely with organizational leadership and other patient experience stakeholders to ensure the employee engagement, clinical excellence and care experience strategies are cohesive and aligned to support the development of leaders and employees.

What You Will Do In This Role:

  • You are responsible for planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer experience and related projects.
  • You will operationalize tactics and best practices including but not limited to Nurse Leader Rounding, Employee Rounding, Standards of Behavior, Bedside Shift Report, etc. and coaches facilities in support of these strategic.
  • You will work with Education and HR partners to implement evidenced based practices training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties.

What Qualifications You Will Need:

  • Bachelors degree in Nursing or other healthcare related field required
  • Masters degree in healthcare leadership/management or other related field required
  • Minimum five years of experience in Healthcare Leadership preferred
  • Minimum three years of experience in Healthcare Leadership or Management preferred
  • Lean experience or Six Sigma black or green certifications preferred

As the first hospital in Pearland, Texas, HCA Houston Healthcare Pearland is proud to provide healthcare resources to the south Houston communities. Our 50+ bed hospital isn't just a neighborhood hospital, but we are an exceptional full-service hospital that happens to be in your neighborhood. Our hospital provides expert emergency care, breast cancer screening, and cardiology services. Our emergency department provides fast and effective care, our women's diagnostic imaging center provides full-service mammogram procedures, including diagnostic and 3D mammograms, for effective breast cancer screening, and our cardiology team is home to some of the top Houston cardiologists. HCA Houston Healthcare Pearland aspires to connect with each one of our patients to build a network of caring individuals. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Unlock your potential with a leading healthcare provider dedicated to its patients, colleagues and communities. Help guide our team as a(an) Director Patient Experience and help us improve more lives in more ways.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.