Client Support Specialist
1 day ago
About the Role:
The Client Support Specialist will be responsible for providing exceptional customer service to clients, agencies, and fellow employees. This role requires a patient problem-solver who can assist customers over the phone, research and follow up on issues, and provide information about products and services.
Responsibilities:
- Assist customers with inquiries and resolve issues in a timely and professional manner
- Research and follow up on issues related to timesheets, payments, budgets, and other requests
- Provide information about products and services to clients
- Develop and maintain positive relationships with customers, agencies, and fellow employees
- Gather, analyze, and process information from various sources
- Perform additional tasks as assigned
Qualifications:
- High school diploma or equivalent
- Previous customer service and clerical experience
- Professional communication skills
- Strong time-management, problem-solving, and organizational skills
- Computer proficiency, including MS Office Suite
- Ability to learn and assist customers on company software
- Attention to detail and accuracy
- Ability to maintain confidentiality
About Leddy Group:
Leddy Group is a privately owned, regional staffing company serving northern New England since 1994. We are a team of real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.
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