Client Support Specialist

1 day ago


White River Junction, Vermont, United States Leddy Group Full time

About the Role:

The Client Support Specialist will be responsible for providing exceptional customer service to clients, agencies, and fellow employees. This role requires a patient problem-solver who can assist customers over the phone, research and follow up on issues, and provide information about products and services.

Responsibilities:

  • Assist customers with inquiries and resolve issues in a timely and professional manner
  • Research and follow up on issues related to timesheets, payments, budgets, and other requests
  • Provide information about products and services to clients
  • Develop and maintain positive relationships with customers, agencies, and fellow employees
  • Gather, analyze, and process information from various sources
  • Perform additional tasks as assigned

Qualifications:

  • High school diploma or equivalent
  • Previous customer service and clerical experience
  • Professional communication skills
  • Strong time-management, problem-solving, and organizational skills
  • Computer proficiency, including MS Office Suite
  • Ability to learn and assist customers on company software
  • Attention to detail and accuracy
  • Ability to maintain confidentiality

About Leddy Group:

Leddy Group is a privately owned, regional staffing company serving northern New England since 1994. We are a team of real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.



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