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it systems technical specialist

4 months ago

Baltimore, Maryland, United States State of Maryland - MD Health Benefit Exchange Full time

Introduction

MHBE is accepting applications for a vacant IT Systems Technical Specialist - Systems Administrator�position. The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of2010(ACA). MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide. Vision Statement : High-quality, affordable health coverage for all Marylanders. Mission Statement : We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service. Values : Diverse & Inclusive, Innovative, Collaborative, & Ethical. For more information on MHBE, please visit our website\r
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GRADE

19\r

LOCATION OF POSITION

750 E Pratt St, Baltimore, MD 21202\r
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Main Purpose of Job

The Systems Administrator at MHBE is responsible\r
for designing, building, maintaining, and operating�the security infrastructure\r
of MHBE. This position plays a crucial role in managing MHBE's enterprise\r
systems, ensuring they meet the stringent information security standards\r
mandated by the Minimal Acceptable Risk Standards for Exchanges (MARS-E) and\r
IRS Publication 1075. The administrator must maintain a high level of vigilance\r
to safeguard the systems against potential threats and ensure compliance with these\r
regulatory requirements. Additionally, the Systems Administrator provides\r
essential technical support to other engineers, IT teams, and users across\r
MHBE. The person is tasked with monitoring system performance, troubleshooting\r
issues, and working collaboratively with the Information Security team to\r
ensure that security configurations are appropriately implemented and\r
maintained. The role also involves assisting with audits, participating in\r
security investigations, and performing other duties as required to support the\r
secure and efficient operation of MHBE's IT infrastructure.\r
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POSITION DUTIES

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1.\r
Design and Maintain\r
Security Infrastructure (30%): \r
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Develop and maintain the\r
security frameworks for Active Directory, Red Hat Linux, MacOS, and Windows\r
OS within MHBE's infrastructure. \r
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Ensure all systems are\r
secure and compliant with the Minimal Acceptable Risk Standards for Exchanges\r
(MARS-E) and IRS Publication 1075.\r
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2.\r
Monitor System Performance\r
and Ensure Compliance (20%): \r
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Regularly monitor the\r
performance of MHBE's IT systems including Web Application Firewalls and Zero\r
Trust Security Systems. Identify and address efficiency issues, ensuring\r
optimal operation and compliance with security standards.\r
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Troubleshoot and Resolve\r
Issues (25%): \r
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Provide primary support for\r
troubleshooting complex system issues across various platforms, including but\r
not limited to: Active Directory, Linux, DevSecOps pipelines and EndPoint\r
Protection systems. \r
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Offer timely and effective\r
solutions to maintain system integrity and performance.\r
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4.\r
Collaborate on Security\r
Enhancements (15%): \r
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Work closely with the\r
Information Security team to implement and maintain security configurations\r
for Identity and Access Management systems, participate in the development of\r
new security protocols, and ensure that security practices are up to date\r
with industry standards.\r
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5.\r
Support Audit and\r
Compliance Activities (10%): \r
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Assist with internal and\r
external audits, contribute to security investigations, and ensure that all\r
systems, including Zero Trust configurations, meet required standards and\r
regulations to maintain compliance and mitigate risks.\r
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MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field.��\r
Experience:�Five Years of hands-on experience designing, developing, implementing, maintaining and controlling database management systems for computers.��This includes strong Salesforce product knowledge and Salesforce Administration hands-on experience with Service Cloud, Shield, etc focusing on the following:\r
��All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, & sharing rules\r
��Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports\r
��Implementing Salesforce configuration changes\r
��Understanding of basic triggers/Apex code knowledge\r
��Sandbox environment management\r
��DevOps/release management experience\r
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NOTES:������������������������������������������������������������������������������������������������������������������\r
1. Graduation from an accredited high school or possession of a high school equivalency certificate plus thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science or other information technology-related field to include course work in database management systems may be substituted for the required education.\r
2.�Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Database Administration classifications or Database Administration specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.\r
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** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at�\r
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DESIRED OR PREFERRED QUALIFICATIONS

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Having certification as a Salesforce Administrator\r
Experience with Health Care organization preferably with Health Exchange.\r
Experience with Enstien (Salesforce AI)\r
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LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r
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EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r
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BENEFITS

STATE OF MARYLAND BENEFITS\r
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Personal Leave - new State employees are awarded six (6) personnel days annually (prorated basedon start date) Annual Leave - ten (10) days of accumulated annual leave per year\r
Sick Leave - fifteen (15) days of accumulated sick leave per year\r
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child\r
Holidays - State employees also celebrate at least twelve (12) holidays per year Pension\r
State employees earn credit towards a retirement pension\r
401(k) – State employees can contribute to a supplemental Retirement Plan\r
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FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and resume: via email: via mail: MHBE Office of Human Resources 750 E. Pratt St, 6th Floor Baltimore, MD 21202 Resumes will not be accepted in lieu of completing the online or paper application. Applications must be received no later than the close of business on the closing date. Appropriate accommodations for individuals with disabilities are available upon request by calling MDTTY Relay Service. TTY Users: call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank your Veterans for their service to our country and encourage them to apply. This employer participates in E-Verify and will provide the federal government with your Form I-9information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to�contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issues before the employer can take any employment action against you.\r
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45 Calvert Street, Annapolis, MD 21401\r
West Preston Street, Baltimore, MD 21201\r
Toll Free \r
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