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Operations Manager

4 months ago

Charlotte, North Carolina, United States Queens University of Charlotte Full time

Operations Manager
1900 Selwyn Ave, Charlotte, NC 28274, USA
Full-time
Job Description
Summary: The Operations Manager is an engaged advocate for the good stewardship of the people, resources and facilities of the Gambrell Center for Arts and Civic Engagement. This position manages comprehensive responsibilities (logistics, contracts, finance) to ensure the comfort and safety of our guests.

The Operations Manager is a management level position responsible for establishing and implementing financial and operational procedures necessary to manage venue scheduling, event management, and contracting for a busy multi-venue department. This position requires a dependable, self-motivated individual who confidently delivers a high level of service in a team-oriented creative work environment. The selected candidate will be an organized and flexible multi-tasker with solid financial skills, ability to act with agility in a fluid work environment and maintain a good sense of humor. They should enjoy working in an educational arts environment with frequent interaction with campus faculty, students, and staff, and community volunteers, vendors, and patrons. Work schedule includes regular business hours and weekend and evening work.

The Operations Manager reports to the Executive Director of the Gambrell Center. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

Facility & Event Management

Serves as the point person for scheduling and contracting venues and events services utilizing campus scheduling software for the Gambrell Center public assembly spaces. Events include internal university events as well as rentals to external clients, with revenue generation as one of the role's primary aspects.
Works closely with diverse user groups, contractors, and stakeholders to identify, secure and schedule the necessary resources for events throughout scheduling, load-in, rehearsals, performances, and load-out ensuring quality event execution and policy compliance.
Provides event reporting to enhance internal communications utilizing campus scheduling software.
Reviews event needs, assists with, and monitors hiring, training and scheduling of event staff, campus services (custodial, Campus Police, Chartwells Dining) and contracted service providers.
Manages event hospitality for designated events.
Performs facility and house management duties for designated events which requires the ability to climb stairs, bend, and twist, lift medium weight objects like tables and boxes and assist patrons.
Create systems that support cooperation, stewardship and safety throughout the Gambrell Center.
Regularly inspects facilities to ensure proper upkeep. Coordinates custodial staff and event custodial needs/staff. Enforces theatre policies and procedures. Develops and implements safety/emergency procedures that comply with governmental codes, law and ordinances and university policy.
Works closely with Executive Director to develop and maintain the Gambrell Center strategic plan.
Provides leadership and logistical support for special projects as needed.
Fiscal Management & Reporting

Ensures accurate and timely purchasing, AR/AP, daily deposits, billing, settlements and financial reporting.
Negotiates with vendors for purchase or rental of production and stage equipment.
Creates and maintains systems for tracking income and expense to assist staff in budget compliance and reconcile with University accounting. Ensure accurate billing from vendors.
Maintenance and care of office systems and procedures.
Contract, lease and maintenance agreement administration.
Non-Essential Duties:

Other duties and special projects may be assigned to meet department and University needs.
Qualifications
Experience, Knowledge and Skills Required:

2 years' management, customer service and staff supervision experience, event management experience preferred.
2 years' computer experience – venue scheduling software, Ad Astra, Access, Word and Excel skills a plus.
Proven skills in recruiting, selecting and developing a cohesive, high performing team.
Effective skills in budgeting, planning, and scheduling.
Demonstrated organized and unflappable approach to work.
Creative problem solver able to work effectively and efficiently with minimal supervision
Strong team player and positive can-do approach to work and challenges.
Proven experience fostering a professional work environment that encourages teamwork and promotes diversity and inclusivity.
Excellent verbal, written, interpersonal and customer service skills and experience interacting with multiple and diverse constituencies (patrons, vendors, faculty, staff, community partners).
Demonstrated organization and follow-up / follow-through skills to ensure objectives are met within established timeframes.
Well-developed attention to detail, accuracy, and timeliness to effectively prioritize assignments and competing demands to meet given deadlines and objectives.
Possess high levels of professional acumen, judgment, and leadership to serve in a variety of capacities, as needed, in the absence of the Executive Director.
Proven ability to work effectively independently and as a member of a team.
Bachelor's degree or equivalent combination of experience and education, preferably in arts management, music, theatre or business major preferred.
Must be willing and able to work a flexible schedule to meet requirements of the position, including early mornings, nights, weekends and holidays.