Technical Support Specialist 2

Found in: beBee jobs US - 2 weeks ago

Merrillville, Indiana, United States Nisource, Inc. Full time

Job Code: 104575

Job Summary

Support Company Operations initiatives associated with the applicable technical functions of service and plant/distribution type activities. Provide oversight and support to company field personnel conducting various tasks related to service/plant type activities to ensure compliance.

Key Results:

Compliance with NiSource Gas Standards, as well as all other regulatory requirements; pertaining to field tasks being conducted Effective, knowledgeable, safety conscious operations personnel Effective communications with field employees Ensuring well trained and properly qualified workforce in accordance with NGA Operator Qualification Plan

Principal Duties and Responsibilities

Required Qualifications for Position

Conduct QA(Quality Assurance)/QC(Quality Control) audits on company operations field personnel involved in service/plant-distribution type activities Ensure compliance with all applicable Gas Standards, as well as other regulatory requirements; as it pertains to tasks being conducted Effectively communicate and correct on-site any violations of procedures observed Provide coaching when deemed necessary to educate on proper procedures to follow for tasks conducted Ensure all safety requirements are followed for field tasks conducted and proper PPE donned Document and report any findings(violation of procedures) observed Provide recommendations to leadership in regards to additional training that may be needed based on field observations Assist local management in developing a process improvement plan when deemed necessary Communicate with training department any gaps observed based on field observations Ensure an un-biased evaluation of company personnel while conducting QA/QC's Communicate with various Operating Areas to plan and organize QA/QC schedule Provide additional support as needed to local areas when deemed necessary Conduct QA/QC service type audits on employees across the NiSource footprint Conduct QA/QC audits on plant/distribution employees throughout the operating areas Assist as needed in combined team audits(team audits are conducted four times a year in various state) Travel to various states when needed for training and to attend meetings Knowledgeable in field operations and state specific Policies and Procedures Minimum two years' experience in service/meter technician type activities Effective written and oral communications skills Strong planning and organizational skills Interpersonal skills, enjoy working in a team type environment

Preferred Additional Qualifications for Position

Minimum two years experience in plant/distribution type activities Knowledgeable in operations computer support systems Prior training experience Bachelor degree in business or technical discipline Prior leadership experience Prior auditing experience in field activities

Read the full posting.

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