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Account Manager

3 months ago

Cambridge, Massachusetts, United States CarGurus Full time
About CarGurus

At CarGurus, our goal is to empower individuals to reach their destination. Established as a small team of developers dedicated to adding trust and transparency to car shopping, our commitment to innovation and rapid growth has positioned us as the largest and fastest-growing automotive marketplace. We take pride in our profitable track record spanning over 15 years.

The Position

The Account Manager (AM) role is pivotal in driving the success, retention, and expansion of their client portfolio across the entire customer journey. AMs maintain positive relationships with internal (Account Executives) and external (Dealer Partners) stakeholders, offering consultative performance analysis and technical support to ensure dealers benefit from their CarGurus subscription. Collaboration with Account Executives drives growth by facilitating product upgrades, new sales, and renewals.

Responsibilities
  • Collaborate with AE to support mutual client base
  • Become an expert on all CarGurus products
  • Conduct onboarding for new dealerships
  • Analyze data to quantify service value and identify growth opportunities
  • Educate dealers on maximizing platform value
  • Address technical, billing, and content issues as needed
  • Foster collaboration across departments
  • Build strong relationships with dealership decision makers

Account Managers play a crucial role in enhancing client happiness, driving product adoption, and reducing churn. By working closely with AE counterparts, AMs ensure a superior customer experience and solidify CarGurus' position as a trusted advisor throughout the partnership.

Joining CarGurus

At CarGurus, we value curiosity and passion, offering competitive benefits and equity for all employees. Our career development programs, employee resource groups, and inclusive environment support personal and professional growth. Flexible work arrangements and generous time off promote work-life balance. Additional perks such as free lunch, a new car discount, and wellness resources create a fulfilling work environment.

We Embrace Diversity

CarGurus is committed to creating an inclusive workplace that celebrates individuality and potential. We champion diversity and welcome candidates from all backgrounds. Our hiring process is merit-based, focusing on skills and experiences rather than checkboxes. We encourage applicants to disclose any accommodation needs for a supportive recruitment process. Join us at CarGurus and showcase what makes you unique.