Current jobs related to Sr. Customer Success Manager - Austin, Texas - Q2
-
Customer Success Manager
4 weeks ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create value...
-
Customer Success Manager
1 month ago
Austin, Texas, United States Imagine Full timeDescription's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale...
-
Enterprise Customer Success Manager
1 week ago
Austin, Texas, United States Ambient AI, Inc. Full timePosition Overview:The Customer Success team at Ambient AI, Inc. plays a crucial role in fostering relationships with our enterprise clients. This team is tasked with guiding customers from the initial project kickoff through implementation, onboarding, training, and testing phases. They are instrumental in driving effective product utilization and providing...
-
Head of Customer Success Management
2 weeks ago
Austin, Texas, United States Workday Full timeYour journey begins here.At Workday, our story started with a simple breakfast conversation. Our founders envisioned a transformative approach to the enterprise software industry. As we grew, our culture became a defining characteristic, rooted in the principle of prioritizing our people. The happiness, growth, and contributions of every Workmate are at the...
-
Engineering Manager, Customer Success
2 days ago
Austin, Texas, United States Adobe Full timeAbout AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. We're a global leader in digital media and marketing solutions, and we're committed to creating a workplace where everyone can thrive.Our MissionWe're on a mission to hire the best talent and create exceptional employee experiences where...
-
Senior Customer Success Manager
3 days ago
Austin, Texas, United States Q2 Software, Inc Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Q2 Software, Inc. As a key member of our customer success team, you will be responsible for coaching and guiding a team of Customer Success Managers in selling our company's products and services, as well as maintaining relationships with existing accounts.Key...
-
Senior Customer Success Manager, Enterprise
1 month ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
-
Senior Customer Success Manager, Enterprise
2 months ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
-
Enterprise Customer Success Manager
6 hours ago
Austin, Texas, United States AlertMedia Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at AlertMedia. As a key member of our Customer Success organization, you will be responsible for driving growth, retention, and expansion of our most complex and high-value customer relationships.Key ResponsibilitiesBuild Strong Relationships: Develop and...
-
Strategic Customer Success Manager
4 weeks ago
Austin, Texas, United States Canva Full timeJoin the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia,...
-
Strategic Customer Success Manager
4 weeks ago
Austin, Texas, United States Canva Full timeJob DescriptionJoin the team redefining how the world experiences design.Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney,...
-
Senior Manager, Customer Success Engineering
2 weeks ago
Austin, Texas, United States Adobe Full timeAbout Adobe At Adobe, we are dedicated to transforming the world through innovative digital experiences. We empower everyone—from budding creators to established brands—with the tools they need to design and deliver outstanding digital interactions. Our passion lies in enabling individuals to create stunning images, videos, and applications,...
-
Senior Manager, Customer Success Engineering
2 weeks ago
Austin, Texas, United States Adobe Full timeAbout Adobe At Adobe, we are dedicated to transforming the world through innovative digital experiences. We empower everyone—from budding creators to established brands—with the tools necessary to design and deliver outstanding digital interactions. Our passion lies in enabling individuals to create stunning visuals, engaging videos, and dynamic...
-
Customer Success Representative
7 days ago
Austin, Texas, United States Environmental Solutions Group Full timeJob SummaryThe Customer Success Specialist position plays a pivotal role in driving business growth, fostering long-term relationships, and enhancing customer satisfaction. This role involves serving as a liaison between the company and its clients, with a focus on problem-solving and providing valuable recommendations.Key ResponsibilitiesClient Relationship...
-
Customer Success Associate Manager, Scaled
1 week ago
Austin, Texas, United States MongoDB Full timeThe global market for data management software is substantial, with forecasts indicating a growth from approximately $82 billion in 2023 to around $137 billion by 2027, representing a 14% compound annual growth rate. At MongoDB, we are at the forefront of industry transformation, empowering developers to create exceptional applications that are utilized...
-
Customer Success Specialist
2 days ago
Austin, Texas, United States Procore Technologies Full timeJob DescriptionWe're seeking a highly skilled Customer Success Specialist to drive the success of our Small and Medium Business (SMB) customers. As a key member of our team, you will be responsible for ensuring our customers achieve maximum value from our construction management software.Key Responsibilities:Develop and execute customer success plans to...
-
Academic Success Product Manager
1 month ago
Austin, Texas, United States Pearson Full timeTitle: Product Manager, Academic SuccessJob Description and Responsibilities:As the Academic Success Product Manager, Classroom Solutions at Pearson, you will be a pivotal member of the Assessment Product team, responsible for overseeing the development and management of learning and assessment assets within Pearson's classroom assessment suite and providing...
-
Customer Success Strategist
5 days ago
Austin, Texas, United States Sustainment Full timeJob OverviewCompany Background: Sustainment is dedicated to empowering US-based manufacturers by providing innovative solutions that facilitate the establishment and management of reliable domestic supplier networks. Our mission is to transform the American manufacturing landscape into a highly interconnected, secure, and resilient ecosystem of local and...
-
Customer Success Professional
5 days ago
Austin, Texas, United States ManyChat Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at ManyChat, a leading Chat Marketing platform. As a key member of our Customer Success team, you will be responsible for delivering exceptional support to our customers, ensuring their success and satisfaction with our platform.Key ResponsibilitiesCustomer Engagement:...
-
Customer Success Manager for Mid-Market Clients
2 weeks ago
Austin, Texas, United States Drivingcustomersuccess Full timeMid-Market Customer Success ManagerAs a vital member of our team, the Mid-Market Customer Success Manager will ensure that our esteemed clients achieve their desired results. Your dedication to customer satisfaction and commitment to excellence will empower you to cultivate robust relationships, comprehend client requirements, and proactively uncover avenues...
Sr. Customer Success Manager
2 months ago
As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance :
Q2 is seeking a Senior Customer Success Manager to steward the success of a small portfolio of global financial institutions across their entire Q2 journey. Through strong, multi-level relationships with customers and internal partners alike, you will maintain a deep understanding of customers' business goals and align Q2 innovations accordingly to help achieve those objectives. Supported by a team of technical and business SMEs, you will be a trusted source of information and guidance, ensuring that valuable outcomes are consistently delivered to our customers. Ultimately, your charge will be to build a portfolio of lifelong customers that advocate for deep and expanded usage of Q2 solutions.
A Typical Day :
- Build executive relationships and maneuver effectively through complex org structures
- Provide insight and recommended improvements - based on customer feedback and your own command of the industry - to our solutions for global FIs
- Maintain and expand relationships with technology and industry peers for continuous learning
- Communicate with confidence and are a trusted partner
- Proven ability to communicate with interpersonal and influencing skills across a wide range of people and roles
- Have a consulting mindset to show up with curiosity, seeking to understand customers' needs
- Have a keen sense of people's needs, present and anticipated
- Connect with empathy and a genuine desire to help is natural for you
- Lead with strategy and inclusivity
- Demonstrate strategic and analytical thinking and decision-making skills
- Formulate Success plans, iterate and ensure delivery on commitments
- Collaborate with team and customers to build and deliver meaningful outcomes
- Provide a depth and breadth of experience in financial services and/or banking technology
- Apply a track record of creating value and expanding relationships with long- term clients
- Share best practices on all the above with other team members
- On any given day, you'll be doing one or all of these things:
- Identify and/or develop key relationships across our organization and our customers'
- Lead client discovery calls to understand customer needs and potential solutions
- Plan and lead business reviews, including strategies, Q2 roadmaps, and relevant industry best practices to help meet customer growth objectives
- Lead strategic calls with executives to ensure they stay well informed about Q2, our solutions, services and innovation and that Q2 is meeting their expectations as a trusted partner
- Engage with a cross-function of internal teams to proactively ensure the Q2 solutions delivered are understood and optimize and aligned to stated business objectives, celebrating successes and adapting to changes along the way
- Work in partnership with Customer Experience Managers to build Success Plans that drive usage, adoption, and optimization
- Collaborate with Implementation/Delivery/Professional Services teams to help understand custom requirements, promote solutions, align executive leadership, and facilitate decisions
- Draft and deliver proposals that clearly articulate solutions and impact for customers
- Identify, forecast, and build a pipeline for expansions and incremental customer solutions
- Lead negotiations of contract renewals and incremental services and/or solutions
- Represent Q2 at customer events and user group sessions, as needed or assigned
- Promote Q2 innovations with customers and across industry networks
- Work alongside a dynamic and committed team of humans
Bring Your Passion, Do What You Love. Here's What We're Looking For :
- Typically requires a Bachelor's degree and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience.
- Extensive experience working in commercial banking and/or financial services consulting role, directing complex customer relationships
- Digital banking technology and/or strategy experience preferred
- Proven ability to work effectively remotely, and willingness to travel as needed.
#LI-BW1
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.