Coordinator - Contact Center Administration (Chicago or Houston)

Found in: beBee jobs US - 2 weeks ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Key Responsibilities:
  • Performs a wide broad range of administrative support functions to assist managers and supervisors
  • Tackles the lead role to ensure clerical activities associated with the administrative functions are maintained at the highest standards
  • Coordinate, maintain, and be responsible for multiple programs, including any of the following: various leaves, on the job injuries, payroll closeouts, budget support and statistical closeouts
  • Provide clarification and act as subject matter expert
  • Assist in communicating and reinforcing to all vital personnel any changes and clarifications to existing departmental, divisional, and corporate policies, procedures, and guidelines
  • Acts as a resource to assist in resolving sophisticated administrative issues
  • Assist contact center employees with administrative concerns and issues
  • Acts as SME for policy continuously reviewing processes for improvement
  • Performs duties pertinent to support the organization

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications

What's needed to succeed (Minimum Qualifications):
  • High School Diploma
  • Minimum of two years of experience in administrative roles with growing levels of responsibility
  • Knowledge of multiple administrative functions and programs crucial
  • Team building skills, leading by example, and fostering a positive and goal-oriented work environment
  • Strong digital literacy
  • Experience with Microsoft Suite Software (Word, Excel, PPT, Outlook)
  • Ability to work in fast paced environment with daily deadlines
  • Strong organizational skills and excellent verbal and written communication skills
  • Strong analytical, research, customer service, and problem-solving skills
  • Adaptable, detail oriented, and self-managed
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Associates Degree or equivalent work experience
  • Experience with workforce management applications
  • Experience working in a union environment

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.



Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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