Quality Manager

4 weeks ago


Smyrna, Tennessee, United States franke Full time
About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Home Solutions division is the world's leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

The main purpose of the role is to ensure that customer expectations and contractual quality requirements are met, aiming to reduce product defectiveness and non-quality costs. Responsibilities include promoting continuous improvement, managing customer interfaces, executing audits, analyzing quality issues, and coordinating closure actions.

Your tasks
  • Ensure customer expectations and contractual quality requirements are consistently met across all project phases.
  • Drive continuous improvement processes to enhance effectiveness and efficiency.
  • Manage interfaces with customers to address quality concerns effectively.
  • Ensure compliance with all contractual quality requirements.
  • Participate in measuring customer satisfaction, engaging with clients on specific projects as necessary.
  • Conduct internal and external audits on projects.
  • Develop and implement improvement action plans based on customer satisfaction feedback.
  • Analyze, escalate, and manage critical quality issues in processes, products, and systems delivered to customers.
  • Monitor and address project-related non-conformities, ensuring timely corrective actions.
  • Coordinate non-conformity closure with relevant quality units.
  • Demonstrate fulfillment of customer quality requirements, providing evidence to stakeholders.
  • Facilitate follow-up throughout the project lifecycle to maintain expected quality standards from bidding to service contract completion.
  • Support and promote best practices within the HS Division.
  • Provide Project Quality Assurance elements to contribute to formulating the Global Quality Strategy.
  • Ensure customer satisfaction with quality performance.
  • Analyze customer reports, identify priorities, and formulate action plans accordingly.
Knowledge, skills and abilities
  • Highly analytical with adept problem-solving skills, and ability to influence and collaborate across all organizational levels.
  • Customer-service oriented and understanding of contractual quality requirements.
  • Proficient in root cause analysis tools such as 8D, 5Ws, Ishikawa; Six Sigma.
  • Knowledgeable in ISO 9001 (latest edition) and proficient in Office tools.
Education and Experience
  • Bachelor's degree in engineering (3 or 5 years) or equivalent technical background
  • 2-3 years relevant experience in industrial environments.
Apply Here

For more information see:

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.


  • Quality Manager

    1 week ago


    Smyrna, Tennessee, United States franke Full time

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...


  • Smyrna, Tennessee, United States franke Full time

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...

  • Project Manager II

    2 weeks ago


    Smyrna, Tennessee, United States franke Full time

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...


  • Smyrna, Tennessee, United States franke Full time

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...


  • Smyrna, Tennessee, United States franke Full time

    About FrankeFranke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other. Franke Foodservice Systems...

  • Material Handler I

    1 month ago


    Smyrna, Tennessee, United States franke Full time

    About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new...


  • Smyrna, United States T. Burks & Associates Full time

    Job DescriptionJob DescriptionSummary: Seeking a QA Manager to lead the Quality Assurance program, ensuring products meet customer expectations. Manage quality improvement, control activities, and customer/supplier interactions.Essential Duties:Develop/maintain quality system policies.Oversee plant QA/QC activities.Lead process control programs and...


  • Smyrna, United States All American Quality Food Inc Full time

    Job DescriptionJob DescriptionFull Time Head CashierHEAD CASHIEROur Head Cashiers are team leaders on the Front End of the Store working closely with the Front End Manager to ensure things go smoothly as customers have questions or check out.-Maintain quality customer service on the front-end of the store by anticipating customer needs and addressing and...

  • Technician Quality

    3 days ago


    Smyrna, United States Vi-Jon Full time

    Description Technician QualitySummary: Summary: Monitors and measures quality on packaging lines to assure proper monitoring of fill weights, torque specifications, labels, and packaging components along with various quality functions to assure that production produces an excellent quality product. This person is capable of performing the job tasks of ONE...

  • Quality Assurance GCP

    2 weeks ago


    Smyrna, United States ASK Staffing Full time

    Preferably Onsite Smyrna 2x week Clinical Development Quality Lead Notes from HM: Looking for an experienced Clinical Quality Assurance professional to support inspection readiness activities for key clinical program. This role will involve working cross-functionally with UCB internal departments and external organizations, such as CROs, to resolve...

  • Quality Assurance GCP

    2 weeks ago


    Smyrna, United States Integrated Resources, Inc Full time

    There will be travel Preferably Onsite Smyrna 2x week Ensure candidates are okay with using their own laptop and downloading *** VDI Clinical Development Quality Lead Notes from HM: Looking for an experienced Clinical Quality Assurance professional to support inspection readiness activities for key clinical program. This role will involve...


  • Smyrna, United States ASK Staffing Full time

    Preferably Onsite Smyrna 2x weekClinical Development Quality LeadNotes from HM:Looking for an experienced Clinical Quality Assurance professional to support inspection readiness activities for key clinical program. This role will involve working cross-functionally with UCB internal departments and external organizations, such as CROs, to resolve quality...

  • Manager Procurement

    4 weeks ago


    Smyrna, United States CareerBuilder Full time

    ROLE PURPOSE The Manager of Apple Procurement will fill a key role within the Apple Procurement organization. This position will have primary responsibility for leading and developing a team to define and implement the sourcing management strategy for Asurion. This position will lead a team that oversees the end to end process of ordering and purchase order...


  • Smyrna, Georgia, United States HCA Healthcare Full time

    Description IntroductionAre you ready to manage in a new era as a Surgical Services Manager where building a healthier tomorrow is more than a job? Our TriStar StoneCrest Medical Center team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.BenefitsTriStar StoneCrest Medical Center, offers a total...


  • Smyrna, United States Nothing Bundt Cakes Full time

    TITLE: Shift Manager/Assistant Manager LOCATION: Smyrna REPORTS TO: Bakery Manager/Lead Operator The Nothing Bundt Cakes (NbC) Shift Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Manager shares in team leadership and collaborates with...


  • Smyrna, United States Nothing Bundt Cakes Full time

    TITLE: Shift Manager/Assistant Manager LOCATION: Smyrna REPORTS TO: Bakery Manager/Lead Operator The Nothing Bundt Cakes (NbC) Shift Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Manager shares in team leadership and collaborates with...

  • Account Manager

    6 days ago


    Smyrna, United States BrightView Landscape Services Full time

    Description Position at BrightView Landscape Services At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. Can you picture yourself here?Here's what you'd do:You'd be the...


  • Smyrna, United States Italmatch USA Corporation Full time

    Job Description Job Description Research and Development Manager, Smyrna, GA Italmatch USA Corporation and its subsidiaries manufacture and sell specialty chemicals to its customers domestically and internationally. Italmatch USA is headquartered in Smyrna, GA, and Italmatch Chemicals global headquarters is based in Genoa, Italy. Description : The Regional...


  • Smyrna, United States Italmatch USA Corporation Full time

    Research and Development Manager, Smyrna, GA Italmatch USA Corporation and its subsidiaries manufacture and sell specialty chemicals to its customers domestically and internationally. Italmatch USA is headquartered in Smyrna, GA, and Italmatch Chemicals global headquarters is based in Genoa, Italy. Description : The Regional R&D Manager works in a Global...

  • CAD Technician

    4 weeks ago


    Smyrna, United States R.F. Knox Full time

    Job DescriptionJob DescriptionWe are seeking a CAD Technician / Assistant Project Manager to become an integral part of our team! You will coordinate and oversee the organization's daily operations.Responsibilities:Design / draw construction drawings using CAD softwareManage and improve operational practicesAllocate resources and materials to meet...

  • Case Manager RN

    2 days ago


    Smyrna, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...


  • Smyrna, United States Georgia Institute of Technology Full time

    The Process Improvement/Value/Quality Engineer works as part of a team developing approaches to improve enterprise-level sustainment of DoD and commercial aircraft. Analyzes aircraft sustainment processes, tools and datasets, creates updated processes and toolsets and employs continuous process improvement practices. Analyzes organizational culture and IT...

  • Sourcing Manager

    3 weeks ago


    Smyrna, United States Greif Full time

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 027293 Sourcing Manager (Open) Job Description: Possesses overall responsibility for the sourcing and category management activities for targeted scope of spend. May also possess overall responsibility...


  • Smyrna, United States Italmatch USA Corporation Full time

    Job DescriptionJob DescriptionResearch and Development Manager, Smyrna, GAItalmatch USA Corporation and its subsidiaries manufacture and sell specialty chemicals to its customers domestically and internationally. Italmatch USA is headquartered in Smyrna, GA, and Italmatch Chemicals global headquarters is based in Genoa, Italy. Description: The Regional R&D...


  • Smyrna, Georgia, United States Buckhead America Hospitality Full time

    ROAD WARRIOR NEEDEDAs a Property Operations Support Manager, you'll be responsible for working with each of our hotels in several different ways. You will be traveling to each location and filling in for vacant roles from General Manager to Front Desk clerk. You are someone that loves to travel and hang out in one place for a week or a couple of months...


  • Smyrna, United States Adams Keegan Full time

    Our client is a leader in their industry. They are seeking a hunter to grow their current clients in Metro Atlanta organically, self-generate leads and be a self- starter. Your primary responsibilities will encompass the retention of existing weekly service contracts, acquisition of new contracts, and driving project sales. You will be the primary point of...