Quality Manager
4 weeks ago
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.
The Franke Home Solutions division is the world's leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
About the jobThe primary focus of this position is to actively oversee and ensure the alignment of customer expectations and contractual quality standards. This entails hands-on involvement to minimize product defects and associated costs. Responsibilities include promoting continuous improvement, managing customer interfaces, executing audits, analyzing quality issues, and coordinating closure actions.
Your tasks- Ensure customer expectations and contractual quality requirements are consistently met across all project phases.
- Drive continuous improvement processes to enhance effectiveness and efficiency.
- Manage interfaces with customers to address quality concerns effectively.
- Ensure compliance with all contractual quality requirements.
- Participate in measuring customer satisfaction, engaging with clients on specific projects as necessary.
- Conduct internal and external audits on projects.
- Develop and implement improvement action plans based on customer satisfaction feedback.
- Analyze, escalate, and manage critical quality issues in processes, products, and systems delivered to customers.
- Monitor and address project-related non-conformities, ensuring timely corrective actions.
- Coordinate non-conformity closure with relevant quality units.
- Demonstrate fulfillment of customer quality requirements, providing evidence to stakeholders.
- Facilitate follow-up throughout the project lifecycle to maintain expected quality standards from bidding to service contract completion.
- Support and promote best practices within the HS Division.
- Provide Project Quality Assurance elements to contribute to formulating the Global Quality Strategy.
- Ensure customer satisfaction with quality performance.
- Analyze customer reports, identify priorities, and formulate action plans accordingly.
- Highly analytical with adept problem-solving skills, and ability to influence and collaborate across all organizational levels.
- Customer-service oriented and understanding of contractual quality requirements.
- Proficient in root cause analysis tools such as 8D, 5Ws, Ishikawa; Six Sigma.
- Knowledgeable in ISO 9001 (latest edition) and proficient in Office tools.
- Bachelor's degree in engineering (3 or 5 years) or equivalent technical background
- 2-3 years relevant experience in industrial environments.
For more information see:
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
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