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Director - DT, IT Application Development (Airport Operations)

4 months ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The primary purpose of the Director IT Application Development position is to lead a team in the modernization, development, implementation and maintenance of Application Development business and technical systems.

This role is the Digital Technology liaison to our Technical Operations business partners and is responsible for transforming the business through technology. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business.

This leader is accountable for the strategy, evaluation and implementation of standards and procedures which support the enterprise's application footprint.

  • Develop a multi-year application development strategy that aligns with corporate and IT related goals and vision, adapts strategy as technology and business needs evolve
  • Stay abreast of business strategy, goals, objectives, and operational performance
  • Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities and defining new strategic IT capabilities
  • Act as the point of contact and facilitate the work request demand and prioritization process
  • Advance, assist and follow through on the resolution of issues related to the delivery of technology solutions
  • Communicate strategy, goals and measurable components to senior IT and Business leadership to drive success and accountability across the organization
  • Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
  • Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions
  • Lead and oversee projects to ensure delivery of work requests and projects are within committed budget, on schedule and the quality of individual projects meets the overall department performance goals
  • Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
  • Provide cost estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
  • Identify needs, secure commitments and monitor progress of tasks from internal and external service provider teams
  • Successfully integrate project and program initiatives with other software applications
  • Responsible for intensifying, assisting and follow-through on resolution of issues related to delivery of technology solutions
  • Guide teams in designing, building, testing, and deploying changes to existing software
  • Ensure adherence to code scanning and other security protocols are adhered to during releases
  • Oversee the application admin team assigned to financial applications
  • Application Transformation - Transform Tech Ops applications by using cloud capabilities. Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems maintainability
  • Empower, coach, and develop team members
  • Establish department and individual's goals including performance reviews and career and performance plans
  • Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives
  • Assess and recommend improvements to the organization structure, roles and responsibilities

This position is hybrid based in Chicago with up to 30% travel required.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsWhat's needed to succeed (Minimum Qualifications):
  • Bachelor's degree
  • 10+ years of relevant experience
  • 5+ years of management experience in an IT or leadership related role
  • Strong oral and written communication skills, ability to draft presentations for executive leadership
  • Strong project organization/ execution & delivery skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree
  • Experience in application development delivery of med-large scale projects/programs
  • Experience in Technical Operations, Supply Chain and/or airline technology experience a plus

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT