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Pharmacy Patient Support Rep/UKHC

4 months ago

Lexington, Kentucky, United States University of Kentucky Full time
Job Title
Pharmacy Patient Support Rep/UKHC

Requisition Number
RE45447

Working Title
Pharmacy Patient Support Representative

Department Name

H5000:
CHANDLER - RETAIL PHARMACY

Work Location
Lexington, KY

Grade Level
07

Salary Range
$ /hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS

Click here for more information about equivalencies:
Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

This position requires use of a computer workstation, completion of tasks with repetitive motions.

Shift

Primarily day shift; Monday through Friday

Job Summary

Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope.

Skills / Knowledge / Abilities


Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.

Deadline to Apply
05/26/2024

University Community of Inclusion


The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.