IT Operations Manager

1 month ago

Fort Huachuca, United States SOS International LLC Full time

Overview

SOS International LLC (SOSi) is currently seeking an IT Operations Manager in Fort Huachuca, Arizona. The ideal candidate will possess in-depth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process.

Essential Job Duties

  • Responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Army's CONUS Theater
  • Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events
  • Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events
  • Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood
  • Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network
  • Ensure accurate reporting to senior leaders and higher headquarters
  • Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
  • Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available
  • Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
  • Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater
  • Be the subject matter expert about policy and procedure in the cyber environment; remain acutely aware of changes within the environment
  • Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence

Minimum Requirements

  • Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility
  • HS +6 yrs' experience or AA/AS +4 or BA/BS +2
  • To include 2+ years' experience in military operations (IE: NETOPS/G3/S3/S6)
  • Strong verbal and written communication skills
  • Excellent people and phone skills
  • Ability to prioritize and multi-task
  • Experience with Microsoft Office products
  • Must be willing to work flexible schedule (rotating shift work)
  • Positive, focused, and engaging team player is a must
  • Must be highly organized and adaptive to change
  • Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
  • Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
  • Must possess basic overall IT knowledge

Preferred Qualifications

  • Information Technology Infrastructure Library (ITIL) Foundations V3
  • IT operations experience at the Brigade level or higher
  • Current Top Secret Security clearance
  • Attention to detail and the ability to remain calm under pressure

Work Environment

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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