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Trainer and Technical Communicator

3 months ago

Salt Lake, Utah, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This position is required to support our technicians by providing the needed training to develop skill sets that will improve safety behaviors, machine availability and reduce operating cost. Provide an effective method to train technicians to meet present and future requirements. Support field work by helping technicians troubleshoot while working on machines. This position supports approximately 4,500 machines and 200 technicians, and is vital for support of technician development, product support and company growth.

Scope

The department averages over 300+ TC calls a month to provide support for technicians. Training/developing is the focus to reduce high frequency TC calls. This position supports approximately 4,500 machines and 200 technicians and provides customer training in the territory.

Key Job Responsibilities
  • Develop and deliver technical training to all technicians, staff and customers
  • Assist in developing apprentices and entry level technicians
  • Support technicians in field with TC issues
  • Submit TSI's and TSR's as needed, gathering data pertaining to technical/product issues and communicating with manufacturer with problem resolution.
  • Serve as technical advisor to the service department, assisting in diagnostic testing, repair procedures and participating in performing failure analysis.
  • Assist in making sure training requirements for manufacturer are met
  • Assist in warranty administration with technical information and merit of claims
  • Assist all departments with training as needed
  • Help drive the Komatsu safety culture
Qualifications/Requirements
  • High school diploma or general education degree (GED) required
  • Associate Degree in Diesel Technology or equivalent preferred
  • 10 + years related experience and/or training; or equivalent combination of education and experience
  • Komatsu technical experience
  • Understands the importance of safety
  • Ability to effectively present and teach information and training to customers, clients, and employees
  • Strong communication skills
  • Computer Skills including Microsoft Office
Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.