Sr. Analyst

2 months ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The U.S. Cobrand Partner Marketing Team, within US Consumer Services, develops and launches marketing campaigns designed to acquire new Card Members as well as deepen existing Card Member relationships. This is achieved through executing marketing campaigns like new Card acquisition, Card upgrades and spend incentives for existing Card Members. The Senior Analyst (Team Lead) will join a group of dedicated marketers ensuring our key strategic partners, Marriott, Morgan Stanley, Charles Schwab & Goldman Sachs, are supported in the execution of innovative revenue generating campaigns.

The Sr. Analyst will serve as a marketing campaign execution team lead, responsible for providing guidance, onboarding and training up to 6 of our contractor colleagues. They will also be responsible for advancing overall process efficiency, working closely with Marketing, Compliance, Technology & Operational Risk partners.

The ideal candidate will have effective project management skills as well as strong communication skills—proficiencies crucial in building and launching marketing campaigns and implementing operational improvements that yield the best Marketing outcomes. Finally, this individual will join a team that encourages collaboration, innovative thinking, and fun

This individual will have the opportunity to become one of the linchpins for the U.S. Cobrand Partner Marketing team, supporting critical marketing campaigns & developing process efficiencies with impactful results. Gained experience in marketing operations will empower the individual to assess the nuances & scope of these initiatives, resourcefully translating these marketing strategies into successful campaigns. The ideal candidate would combine their strong organizational skills and attention to detail in a collaborative environment with a passion for marketing.

Key Responsibilities:

Campaign Management:

Manage end-to-end campaign execution and project management to ensure campaigns are launched accurately with on-time delivery, leveraging cross-functional relationships across internal & external partnersAbility to proactively setup and run periodic meetings/touch-bases with our key partners, helping establish trust so our campaigns run more efficiently Strategic Planning Perform as a vital colleague in conceptualizing marketing strategies into actionable plans, reviewing creatives with compliance/legal teams and building offers with technology/capability partnersPartner with other team leads in the support of department-wide initiatives, developing process efficiencies, and building partnerships to enhance our existing approach Training & Development: Develop leadership skills in providing resources & support for execution analysts to support marketing campaigns across acquisition & customer initiatives, while also fostering a supportive and fun team chemistryPerform as a vital colleague in conceptualizing marketing strategies into actionable plans, reviewing creatives with compliance/legal teams and building offers with technology/capability partnersPartner with other team leads in the support of department-wide initiatives, developing process efficiencies, and building partnerships to enhance our existing approach Operational Excellence and Efficiency Build, monitor and report on team efficiency metrics, learning from colleagues across the organizationCollaborate closely with Operational Excellence and partner teams to mitigate risk and strengthen our controls and execution agility in everything we do Qualifications: A minimum of 3 years work experience, preferably in marketing or campaign managementExperience onboarding and mentoring junior analysts/associatesProject management experience and organization skills, with the ability to manage timelines and multiple priorities to drive flawless executionStrong attention to detail, serving as a process-focused problem solverMarketing campaign execution experience within financial services preferredEffective written and verbal communication skills, building and leveraging relationships to create solutions and process efficienciesStrong mix of analytical skills and strategic thinking to implement impactful solutions that drive business resultsDesire to learn and be part of a fast-paced, results-oriented, dynamic teamDemonstrate collaborative approaches to drive a project/initiative to completion, contributing to a team culture that promotes teamwork and fun Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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