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Senior Associate, Findability Operations

4 months ago

Boston, Massachusetts, United States Wayfair Full time

This is a hybrid position with M-Th in office and remote on Fridays.

Who We Are

In the Catalog Health team, we strive for a healthy catalog to instill customer trust by ensuring only products that meet Wayfair standards are findable on site in the right way at the right time, supplied by right-fit-for-Wayfair partners that operate within our Code of Conduct expectations.

How is this opportunity unique?

On the Global Findability team, you will have a unique opportunity to serve as the connective tissue that works to holistically increase the health of the entire catalog. You will help develop the strategy of the platform that governs product offering, working cross functionally to create feedback loops enabling quick resolution for suppliers looking to re-list affected products. Members of this team must be able to clearly analyze a problem and partner effectively with a wide variety of stakeholders to push for short & long term solutions.

Wayfair is a data-driven environment, so candidates with experience working with complex data to drive decision making are a perfect fit. Strong communication, and being able to distill complex instructions or context up & down the chain is key. As a leader in the findability operations space, we need to have a 360 degree view of key product requirements across the org, and understand the levers to pull to resolve product level or large scale issues effectively.

We like to have fun. Our team takes time each month to celebrate our wins and toast our accomplishments. We foster an environment that values balance, and we encourage personal development by offering a broad spectrum of opportunities for continuous development and mentorship.

What You'll Do

  • Be the end to end owner of the findability operational workflow, managing multiple Offshore teams working to ensure fast turnaround time & high quality for inbound requests.
  • Proactively identify trending issues & leverage teammates to find creative and effective solutions with a holistic approach.
  • Act as the primary representative for findability operations, partnering with cross functional teams to optimize handoffs multi layered issues.
  • Develop processes to hold internal teams & external vendors accountable to the data, ensuring honest invoicing practices and a seamless approval process for different types of vendor contracts.
  • Create and enforce guidelines for best practices for product requirements, keeping in mind ease of use for actioning teams while also providing an easily understandable experience for suppliers & internal stakeholders.
  • Learn and grow the knowledge of the findability platform. Create relationships with key partners by acting as a steward of the system as a whole, helping to troubleshoot platform issues or pursuing more effective ways users can leverage the platform.
  • Make connections between seemingly unrelated scenarios, with an entrepreneurial spirit & mindset geared towards thinking out of the box.

What You'll Need

  • Bachelor's degree in Supply Chain, Information Systems, Analytics, Business Administration, Operations Research, Economics or a directly related field.
  • 3+ years of experience within an e-commerce or corporate retail organization, preferred.
  • A strong interest in building a career in merchandising, operations and strategy development, with a desire to build business plans and create strategic initiatives.
  • Excellent communication skills (both written & verbal), with an energetic drive to build relationships with key partners & translate complex processes for a wide group of audiences.
  • Strong organizational skills and the ability to manage and prioritize multiple projects at once (you don't miss the details)
  • Analytical thinker (high Excel proficiency is a must, experience with SQL/GBQ preferred), who looks for and finds answers in the data
  • Ability to "hit the ground running" – a self-starter capable of achieving specific target goals
  • Demonstrated potential to work as part of a cross-functional team
  • Desire to build business plans and create strategic initiatives.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at