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One Account Coordinator

3 months ago

Remote, Oregon, United States Pluralsight Full time

Job Description:
The Pluralsight One Account Coordinator ensures that nonprofit and K-12 school customers have the information and resources they need to successfully leverage the Pluralsight platform after their initial onboarding. They own the renewal lifecycle for all Pluralsight One customers, ensuring that these organizations realize the full value of their subscriptions. This role reports directly to the Vice President for Social Impact and requires significant autonomy.
What you'll do:

  • Own the post-onboarding customer journey for all nonprofit and K-12 school customers.
  • Manage the renewal process for all nonprofit and K-12 school customers, ensuring high retention rates through consultative conversations when needed.
  • Deliver additional value to customers over time through upselling and cross selling as appropriate.
  • Proactively monitor customer engagement data to identify opportunities to better support their needs at scale.
  • Gather feedback from customers to identify areas where Pluralsight can improve the customer experience.
  • Manage and report on metrics related to customer satisfaction, retention, engagement, and impact.

Experience you'll bring:

  • Experience renewing SaaS customers and identifying expansion opportunities.
  • Strong working knowledge of the Salesforce platform, including reports, dashboards, custom objects, and integrations.
  • Fluency with basic spreadsheet functions and formulas.

Requirements:
Evidence and our collective experience suggest that women and people of color often don't apply for jobs if they believe that they don't possess 100% of the qualifications listed in a job description. Accordingly, below are some of the most important attributes that successful candidates may possess. This list is neither exhaustive nor 100% required:

  • Requires a minimum of 2 years of related or equivalent experience; a Bachelor's degree, or an advanced degree without experience.
  • Understanding of SaaS sales processes and customer journeys, especially implementation, up-sell/cross-sell, and renewal.
  • Demonstrated ability to analyze, document, and optimize business processes.
  • Experience working in a nonprofit organization or K-12 school system.
  • Outstanding communication skills, both written and verbal.
  • Passion for the Pluralsight One mission, commitment to driving social impact, and understanding of educational challenges and opportunities in underserved communities.

How you'll measure success:

  • Customer renewals, including accounts, licenses, and revenue.
  • Customer success, including adoption, engagement, and support ticket volume.
  • Efficiency, including process improvements that save us and our customers time.

Travel Requirements
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

  • We're remote- and hybrid-friendly
  • We're mission driven and values guided
  • We have a strong commitment to diversity and belonging
  • We cultivate a culture of trust, autonomy, and collaboration
  • We're lifelong learners and champion team member growth and advancement
  • We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.
We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.
Physical and Mental Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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