Guest Services Specialist

2 weeks ago

Washington, Washington, D.C., United States The Mayflower Hotel, Autograph Collection Full time
Job Number
Job Category Rooms & Guest Services Operations
Location The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency.

Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.


Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.

Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.

All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.

The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.

In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.



Source:
Hospitality Online


  • Guest Service Representative

    2 days ago

    Washington, Washington, D.C., United States The St. Regis Washington, D.C. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Washington D.C., 923 16th and K St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Service Expert

    2 weeks ago

    Washington, Washington, D.C., United States The Westin Georgetown, Washington D.C. Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Guest Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States The Westin Georgetown, Washington D.C. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no better place to make...

  • Guest Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States The Mayflower Hotel, Autograph Collection Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no better...

  • Printing Services Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Legislative Branch Full time

    Summary GPO's Recent Grads Program allows recent grads to join GPO in career potential positions that emphasize long-term training and development. The primary purpose of this position is to perform a variety of conventional duties relating to a HR program area and to complete developmental assignments and training outlined in a formal training program.This...

  • Certified Peer Recovery Specialist

    4 weeks ago

    Washington, Washington, D.C., United States CALVARY WOMENS SERVICES, Inc Full time

    The Certified Peer Recovery Specialist will join the program team in providing high quality support services to women living across Calvary's six housing programs.The Certified Peer Recovery Specialist will provide and advocate for effective recovery based services to aid in creating a stable environment for individuals suffering from a substance abuse...

  • IT Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Department Of Health And Human Services Full time

    Summary This position is located in the Department of Health and Human Services, Office of the Secretary of Health and Human Services, Office of the Assistant Secretary for Financial Resources (ASFR), Office of Finance, Office of Financial Systems Policy and Oversight, located in Washington, District of Columbia. Duties The IT Specialist (INFOSEC) performs...

  • Support Services Specialist-PRN Hours

    3 weeks ago

    Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

    Performs a variety of tasks for the departments within support services including, but not limited to transporting patients and items, delivering linen, food, equipment and medical supplies, receiving medical supplies and/or equipment, patient room cleaning, trash and soiled linen pick-up, assisting in maintaining all areas of the Food Service department in...

  • Overseas Support Services Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary The Peace Corps shares a unique relationship with the countries and people our community has worked alongside in pursuit of world peace and friendship for more than 60 years bringing together skilled, committed Volunteers with welcoming host communities for service opportunities in more than 60 countries. Volunteers live and work side by side with...

  • Front Desk

    2 weeks ago

    Washington, Washington, D.C., United States Residence Inn Washington, DCVermont Avenue Full time

    Additional Information Pay: $20.21/hour, Full-Time, Open Availability NeededJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Washington DC Downtown, 1199 Vermont Avenue NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur...

  • Public Affairs Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Department Of Health And Human Services Full time

    Summary This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications (OC), Media Relations Group (MRG).As a Public Affairs Specialist (Media Advisor), GS , you will serve as a technical advisor who assists the Group Director and Deputy Directors with leading, directing,...

  • Change Management Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Prometheus Federal Services (PFS) Full time

    Change Management SpecialistPrometheus Federal Services (PFS), a trusted partner to federal health and social services agencies, is seeking a Change Management Specialist to support federal health contracts. All applicants must reside in the U.S. This is for future openings.The selected individual will be an integral part of a multi-organizational team...

  • Contract Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Department Of Health And Human Services Full time

    Summary This position is located in the Department of Health and Human Services, Administration for Children and Families, headquartered in Washington, District of Columbia.This announcement has an applicant limit of 150. Once the first 150 applicants have been reached, the announcement will no longer be available to apply. Duties WHAT YOU'LL BE DOING DAY...

  • Supervisory Occupational Safety and Health Specialist

    3 weeks ago

    Washington, Washington, D.C., United States General Services Administration Full time

    Summary As a Supervisory Safety and Occupational Health Specialist, you will be responsible for planning, directing, developing, evaluating, validating, and improving facility safety and health, and programs for all Federally owned and leased buildings within the NCR.Location of position: OSH Section, Environment and Fire Protection Branch, Facilities...

  • IT Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Department Of Transportation Full time

    Summary You will serve as an Information Technology Specialist in the Office of the Chief Information Officer (OCIO), and report directly to the Director, Office of IT Services. The principal assignment will be to assist in aligning business and enterprise initiatives, modernization of cloud infrastructure, assist in implementation of standards as assigned,...

  • Contract Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Judicial Branch Full time

    Summary The Administrative Office of the U.S. Courts (AO) is hiring highly motivated and skilled procurement professionals. Join us in supporting one of the most important missions of the U.S. Government - the administration of justice - and work with a team of professionals at the forefront of procurement, while leveraging cutting edge technology,...

  • IT Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Department Of Energy Full time

    Summary The Federal Energy Regulatory Commission (FERC) is ranked within the top 5 mid-size agencies through the Partnership for Public Service's Best Places to Work in the Federal Government Rankings This IT Specialist (INFOSEC) position is in the Office of Energy Infrastructure. For more information visit: OEIS.Duties As an IT Specialist (INFOSEC), some...

  • IT Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Department Of Transportation Full time

    Summary Summary Description: This position is located in the Office of the Chief Information Officer (OCIO), National Highway Traffic Safety Administration (NHTSA). This position reports directly to the Director, Office of Project Management (PMO). You will be responsible for evaluating, analyzing and managing the development and/or acquisition, testing and...

  • Public Affairs Specialist

    4 weeks ago

    Washington, Washington, D.C., United States General Services Administration Full time

    Summary The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals. Location of position: GSA, Office of Strategic Communication (OSC), 1800 F Street NW, Washington, DC. Duties As a Public Affairs Specialist, you will be responsible for activities ranging from developing messages and...

  • IT Cybersecurity Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Department Of Energy Full time

    Summary This position is part of the Office of Intelligence and Counterintelligence, Department of Energy. As a IT Cybersecurity Specialist (CYBERMGT), you will provide independent authoritative cybersecurity guidance, management services, advice, and recommendations to Department of Energy (DOE) leadership and as appropriate, to officials of other Federal...