Customer Care Voice Associate

2 months ago

Providence, Rhode Island, United States NTT DATA Services Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Voice Associate to join our team working remote.

In these roles, you will be responsible for:

  • Taking 30-40 inbound calls per day from members and potential members
  • Verifying proper completion of enrollment and change documentation.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
  • Adhering to attendance, professional conduct and member confidentiality policies and guidelines
  • Accepting and implementing coaching and feedback to achieve individual and team performance goals

Requirements for this role include:

  • High School Diploma or equivalent
  • Ability to work regularly scheduled day shifts Mon - Fri 8am to 7pm EST and possibly Sat and Sun 8AM to 12PM EST (based on business need)
  • Ability to work remote with a stable internet connection
  • Attend six week remote training Mon-Fri 8:30-5:00PM EST
  • Noise Free/Distraction Free Workspace
  • 6+ months of experience in a customer service role where you had to correspond in writing or over the phone with customers
  • 6+ months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions
  • 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications. Microsoft Office suite that required daily usage of Outlook, Excel and Word
  • Ability to type 40 WPM

*** The shift timings can be changed as per client requirements. Additionally, you may have to do overtime (paid) and work on weekends based on business requirements.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at .

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Required by law, NTT DATA provides reasonable compensation for these roles. The rate for this remote role is $20/hr. This reflects the target compensation across the US.

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