Customer Service Representative

4 weeks ago


Inwood, United States Signature Flight Support Corporation Full time

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field



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