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Automotive Sales Specialist

2 months ago

Inwood, New York, United States Respect Auto Group Full time
Job Overview

Position Summary

The role involves selling and leasing both new and pre-owned vehicles while adhering to dealership standards for profitability, volume, and customer satisfaction.

Key Responsibilities

  • Achieve monthly sales targets for vehicle transactions.
  • Prepare comprehensive sales documentation and ensure compliance with dealership protocols.
  • Leverage dealership sales management systems for follow-ups and tracking.
  • Participate in training sessions to enhance product knowledge and sales techniques.
  • Stay informed about the latest products and services in the automotive sector.
  • Develop and maintain a follow-up system to foster repeat business and enhance customer satisfaction.
  • Build a robust prospecting strategy to identify potential customers.
  • Conduct business with integrity and professionalism.
  • Assist customers in fulfilling their transportation needs.
  • Welcome and assist customers entering the dealership or sales area.
  • Guide customers in vehicle selection by actively listening to their needs.
  • Thoroughly explain product features, advantages, and benefits to potential buyers.
  • Detail optional equipment available for purchase.
  • Encourage test drives and follow dealership procedures for customer identification.
  • Demonstrate a strong commitment to customer satisfaction.
  • Understand and comply with applicable retail automobile sales regulations.
  • Set personal income objectives aligned with dealership productivity standards and devise a plan to achieve them.
  • Keep updated on new vehicle features and their benefits to customers.
  • Explain vehicle depreciation and equity concepts to customers.
  • Facilitate introductions between customers and the sales manager.
  • Ensure all completed sales are forwarded to the finance and insurance manager with accurate documentation.
  • Prepare sold vehicles for customer delivery ahead of their arrival.
  • Deliver vehicles, ensuring customers comprehend the vehicle's features, warranty, and related paperwork.
  • Introduce customers to service department staff to highlight service quality and efficiency.
  • Schedule the initial service appointment for customers.
  • Follow up on post-delivery items, including title work and special requests, to meet customer expectations.
  • Review and assess daily, weekly, monthly, and yearly performance to optimize time management and planning.
  • Attend regular sales meetings.
  • Maintain a professional appearance at all times.
  • Perform additional tasks as assigned.

Qualifications

To excel in this position, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience

  • High school diploma or equivalent; or one to three months of related experience and/or training; or a combination of education and experience.

Language Proficiency

  • Ability to read and interpret safety regulations, operating instructions, and procedure manuals. Proficient in writing routine reports and correspondence. Capable of speaking effectively to groups of customers or employees.

Mathematical Skills

  • Proficient in basic arithmetic operations, including addition, subtraction, multiplication, and division. Ability to compute rates, ratios, and percentages, and interpret graphical data.

Reasoning Skills

  • Ability to apply common sense to carry out instructions in various formats. Capable of addressing problems involving multiple concrete variables in standardized situations.
  • Ability to solve practical issues and manage a variety of concrete variables in situations with limited standardization.

Certificates and Licenses

  • Valid Driver's License required.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.