Field Service Technician

1 week ago

Hartford, Connecticut, United States NCR Full time
About NCR VOYIX

NCR VOYIX Corporation (

NYSE:
VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.

For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.


Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do.

Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries.

NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.


TITLE:
NAMER Customer Engineer Representative I

LOCATION:

GRADE:
6

YOU ARE:


Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it.) (But we knew you knew that already.) Oh, and you're _especially_ skilled at working on products such as ATMs, PCs, and POS systems.


What makes this more exciting? Knowing that it's all to help make life easier for people all over the world, through more than 550 million transactions every day.

Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

  • Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
  • Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations.
  • Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
  • Be a guardian of all NCR assets used in the delivery of customer services (that's tools, software, vehicles, documentation, and intellectual property). Which means you'll maintain stellar records and an appropriate parts inventory.
  • Capture customer information so that we can complete any invoicing and stay in contact to make sure we're providing the best possible service.

PEOPLE DESCRIBE YOU A

S:

  • Someone who just can't help resolving problems before they start. We don't know how you do it. But keep it coming. Because you'll be a superstar when it comes to performing periodic preventative maintenance.
  • Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So if you're ever feeling stuck in your role as a CE I, you'd always pull in the proper associate, team member, or territory manager who can help.
  • A stickler for recordkeeping. Which comes in handy when you're asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

YOU HAVE:

  • A High School diploma or equivalent (though we'd prefer an Associate's Degree).
  • Up to a year of related experience (but previous experience in NCR or similar equipment is always a plus).
  • Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000.
  • Amazing flexibility and a positive attitude. No. Matter. What. (We're talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
  • Your team in mind, even when you have to work solo.
  • A strong back. This position may require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.
P

S:

  • Before taking this position, you'll need to complete NCR specific certification based on business/district needs and assigned LOBs as determined by a manager.
Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's c

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