Customer Support Technician
1 month ago
Your Tasks:
- Receives calls from KHS customers seeking aftermarket parts and rebuilds
- Conducts technical research on part numbers for sales orders
- Identifies components of parts for special kits; group of parts that make up sub-assemblies
- Verifies part pricing with Customer Support Supervisor or Manager
- Identifies needed machine manual updates and communicate to documentation
- Occasionally enters new part numbers into Finesse system
- Helps to identify whether customer requests are under warranty
- May help identify Engineering Change Requests and communicate with Engineering or other Groups
- May do parts look up and pull drawings to support purchasing
- Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members
Your Qualifications:
- An associate degree of equivalent from a two-year college or technical school
- Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.
Benefits:
- Medical, Dental, Vision insurance offered at 30 days of employment
- Generous Educational Reimbursement program
- On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
- Company sponsored Life and Disability Insurance
- Paid Time Off
- Ten (10) Paid Holidays per year
- 401K with Company Match
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