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Technical Project Manager

4 months ago


Brockton, Massachusetts, United States Horizontal Talent Full time
:
  • CMDB Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity.
  • This role will be responsible for ensuring the CMDB is up to date with best practices for the CSDM model.
  • This role works closely with the IT Service Now System Admin and all process owners within IT.
Job Responsibilities:
  • As part of management of CMDB, this role will ensure compliance with regulatory requirements and make sure relationships to promote correct alignment with CSDM practices
  • Implement best practice support of collection of up-to-date interrelated CI in ServiceNow CMDB about all CI items in CMDB
  • Implement and Support automated entry of CI items with in the CMDB for population of data
  • Work with Stake holders to ensure full CI data is inserted in the CMDB
  • Assist ServiceNow defining and registering CI in the appropriate class with the defined attributes.
  • Responsible for reporting on completeness of verification of data and where the cleanup is constructed at specific times
  • Assist in implementing a formal CMDB governance model and creation of key performance indicators
  • Perform troubleshooting of discovery methods and assist with setting up integrations for entry of data into the CMDB
Education
  • Associate degree
Requirements
  • 5 + years experience working in servicenow
  • 3+ years working with CMDB
  • Understanding of CSDM principles in ServiceNow