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Shift Lead

4 months ago

Grand Rapids, Michigan, United States Firehouse Subs Full time
With a career at HMSHost, you really benefit We offer: Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
Summary The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer
orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides
guidance to other associates on proper procedures within the unit, and assists in the day-to- day
operations of the stores. Responsibilities also include welcoming all customers, encouraging, through
leadership and example, the highest level of sales and customer service performance by other
associates, assisting associates to maximize sales and customer service through coaching, counseling
and mentoring, and performing all other responsibilities as directed by the business or as assigned by
Management. This is a non-exempt position which reports to the Assistant Manager, Store Manager or
General Manager, depending on local requirements.Essential Functions Accurately and efficiently processes orders while following recipes and/or product directions; or
Operates a cash register and receives cash or credit card payments from customers, accurately
counts and provides change to customers when appropriate while following all HMSHost
customer service and cash handling policies and procedures
Assists in locating, reconciling, and verifying the accuracy of transactions and operates
equipment with peripheral electronic data processing
Receives inventory, moves and lifts food and beverage products and supplies; transfers supplies
and equipment between storage and work areas by hand or cart
Provides guidance to other associates on proper portion control in the preparation of food, and
monitors whether proper food handling procedures, as outlined by Management, are followed
including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of
products, coaching where any deficiencies exist
Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment
for associates and customers
Develops a solid knowledge of product and services available in unit
Cleans and sanitizes work station and equipment
Minimum Qualifications, Knowledge, Skills, and Work Environment Requires a High School diploma or equivalent (GED)
Requires a minimum of 6 months cash handling and customer service experience
Requires the ability to speak, read and comprehend instructions, short correspondence, and
policy documents, as well as converse comfortably with customers
Requires the ability to bend, twist, and stand to perform normal job functions
Requires the ability to lift and/or move up to 40 pounds
Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW) Source: HMSHost