utility support services lead

4 weeks ago

Novi, Michigan, United States Compass Group, North America Full time

TouchPoint

  • We are hiring immediately for a full time UTILITY SUPPORT SERVICES LEAD position.
  • Location: Ascension Providence Novi Grand River Avenue, Novi, MI 48374 Note: online applications accepted only.
  • Schedule: Full time schedule; open availability preferred including alternating weekends. Hours and days may vary; more details upon interview.
  • Requirement: Previous housekeeping experience is required while managerial experience is preferred but not required.
  • Perks: Free parking, free uniforms, pleasant work environment, and opportunity for growth
  • Pay Range: $17.00 to $19.00

*Internal Employee Referral Bonus Available

We Make Applying Easy Want to apply to this job via text messaging? ~~~ and search requisition ID number

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today

Application Deadline: Applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

If serving others is in your blood and you thrive on the idea of helping someone heal, TouchPoint is the place for you

We asked some of our associates why they love working for Touchpoint. Click here (~~~) to see what they said

We're TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isn't just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service.

This is the kind of work that takes a big heart for service and for supporting Ascension's mission to improve the health of the poor and vulnerable. We're serious about the role we play in healing - and just as passionate about having fun, supporting each other and serving our communities.

Maybe you have a passion for people and an obsession with service. Or maybe you're looking for a launchpad for a career managing people. Are you generous and hard working? When you spot a need, are you ready to jump?

Job Summary

Summary: Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department's duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.

Essential Duties and Responsibilities
  • Delivers quality customer service to customers by providing one on one attention to the detail.
  • Provide assignments and assistance to team members.
  • Demonstrate proper use of personal protective equipment in all aspects of job performance.
  • Relieve shift supervisor in times of absence.
  • Adjust or cover schedules as needed during times of short staffing.
  • Ensure that team member maintain set standards by conducting quality assurance surveys.
  • Monitor and report any equipment issues or shortages.
  • Conduct customer and patient surveys.
  • Any other duties as assigned by supervisor or director.
  • Interact with patients/customers in an appropriate manner in relation to age based competencies.
  • Performs other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Touchpoint maintains a drug-free workplace.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

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