Customer Operator

1 week ago

Columbus, Ohio, United States CarMax Full time
7176 - Columbus Sawmill Farmers Dr, Columbus, Ohio, 43235CarMax, the way your career should be

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

  • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
  • Assist Customer Advisors/Service Consultants with customers when needed.
  • Answer basic service department questions, schedule service appointments, route customers' calls.
  • Provide written messages to the responsible party in a timely manner.
  • Complete reminder calls for customers scheduled for an appointment
  • Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
  • Contact customers with Repair Requests to schedule appointments
  • File repair orders and all supporting documentation daily.
  • Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
  • Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

  • Accountable to Associate 1 Competency Model
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills.
  • Execute Retail Service Standardized Work
  • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Maintain or exceed the CarMax guidelines for customer satisfaction.
  • Read, interpret and transcribe data in order to maintain proper records.
  • Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

  • Successfully work with associates in other departments within the store.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Stay current in CarMax provided training in all areas of the Service process.
  • Possess intermediate computer skills

Working Conditions:

  • Primarily indoor environment; may include working at times in noisy conditions.
  • May require sitting or standing for extended periods of time.
  • Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
  • Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
  • Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Care Associate

    3 weeks ago

    Columbus, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time

    Are you tired of retail and fast food? This Local Plumbing and Electrical company is looking for a reliable and customer friendly customer care associate This role entails inbound customer service in the form of answering phones, calling leads, and answering customers questions via e-mail. We are a 7 day a week company, and we are open from 7am to 10pm...

  • Vice President, Customer Engagement

    2 weeks ago

    Columbus, Ohio, United States The College Entrance Examination Board Full time

    The College Entrance Examination Board Vice President, Customer Engagement Columbus , Ohio Apply Now Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time positionAbout the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Volunteers of America Greater Ohio & Indiana Full time

    The Customer Care Representative will assist in the day-to-day operations of the store, mostly through telephone customer service support and the arranging of customer home pick-ups. Additional responsibilities will include supporting drivers with ma Customer Service Representative, Customer Service, Representative, Retail

  • Supervisor Customer Service

    2 weeks ago

    Columbus, Ohio, United States Southwest Airlines Full time

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude...

  • Customer Contract Admin

    2 weeks ago

    Columbus, Ohio, United States Katalyst Healthcares & Life Sciences Inc Full time

    Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers. Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention. Partner with Contract Operations, Offer...

  • Senior Customer Service Representative, Customer Billing

    2 weeks ago

    Columbus, Ohio, United States American Chemical Society Full time

    Customer Billing & Account Support RepresentativeThe Customer Billing & Account Support (CBAS) department at ACS Publications is a crucial hub that ensures smooth operations related to subscriber database maintenance, order processing, billing, and customer inquiries. As a Customer Billing & Account Support Representative, you'll be at the forefront of...

  • Customer Service Specialist

    2 weeks ago

    Columbus, Ohio, United States Blue Star Partners LLC Full time

    Job Title: Customer Service SpecialistLocation: Columbus, OH – Onsite – Local candidates onlyPeriod: 07/22/2024 to 07/22/2025, with possibility of extensionHours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)Rate: $20 - $23/hourContract Type: W-2 only**Scope of Services:**The Customer Service Specialist plays a crucial role in supporting...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Custom Fabricating & Supplies Full time

    Join Our Team as a Customer Service Representative at Custom Fabricating & SuppliesAbout Us:Custom Fabricating & Supplies (CFS) is a leading provider of industrial masking products and solutions, renowned for our commitment to quality and customer satisfaction. Located in Franklin, WI, we are seeking a self-motivated and experienced Customer Service...

  • Manager Customs

    5 days ago

    Columbus, Ohio, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Manager...

  • Director of Operations

    2 weeks ago

    Columbus, Ohio, United States EnviroServe Chemicals Inc Full time

    EnviroServe is a leading provider of waste handling, processing, recycling, disposal and environmental field services. EnviroServe makes a difference through a purpose to partner with our customers in creating stronger, more sustainable communities, and driven by a mission to deliver safe and dependable solutions that help customers meet their sustainability...

  • Customer Service Agent

    1 month ago

    Columbus, Ohio, United States Southwest Airlines Full time

    Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within...

  • Customer Service Representative/Dispatcher

    3 weeks ago

    Columbus, Ohio, United States Work With Your Handz Full time

    Hiring: Customer Service Representative/Dispatcher Are you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success? As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...

  • customer service specialist

    2 months ago

    Columbus, Ohio, United States Franklin County Clerk of Courts Full time

    Assists customers (e.g., businesses, attorneys, general public, governmental agencies), in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions & determining authenticity of documentation. Answers questions regarding procedures,...

  • Forklift Operator

    2 weeks ago

    Columbus, Ohio, United States G & J Pepsi-Cola Bottlers Full time

    Forklift Operator Position Summary Forklift Operators serve our internal and external customers by quickly, safely and accurately building and loading pallets of product to be delivered to our Enhanced customers Essential Functions Builds pallets of product accurately by identifying proper location and quantity of product requested on build sheets. ...

  • Hydrovac Operator

    1 month ago

    Columbus, Ohio, United States Badger Inc Careers Full time

    Description About the Job:Are you enthusiastic about safe excavation and skilled in operating hydrovac equipment? Join the Badger team as a Hydrovac Operator In this role, you'll use high-pressure water and vacuum systems to dig precisely and efficiently, uncover utilities, and contribute to various construction projects. If you're detail-oriented,...

  • Customer Experience Banker Resource

    1 month ago

    Columbus, Ohio, United States tapwage Full time

    Summary: As a full-time Branch Resource Team member, you will engage in proactive sales and customer service activities, including teller transactions. You will be part of the Branch Resource Team and will support a defined group of branches in Huntington's Branch Network. Colleagues in the Branch Resource Team will travel between their assigned branches and...

  • customer service specialist

    2 months ago

    Columbus, Ohio, United States Franklin County Clerk of Courts Full time

    Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, determining authenticity of documentation, and...

  • Vice President Operations

    2 weeks ago

    Columbus, Ohio, United States Loth Full time

    THE OPPORTUNITYAre you drawn to the opportunity to join a market-leading family-owned business poised for continued growth? Are you passionate about delivering a customer experience that exceeds expectations? Do you leverage your strong business acumen and process orientation to improve performance and profitability? ABOUT THE COMPANYInspiring spaces for...

  • customer service representative

    2 weeks ago

    Columbus, Ohio, United States Randstad Full time

    customer service representative - remote.columbus , georgia (remote)posted 1 day agojob detailssummary$15 - $16 per hourtemporaryhigh schoolcategory office and administrative support occupationsreferenceAB_4549928job detailsWould you say you have experience providing world class customer service? We have a local insurance company that is in need of someone...

  • Heat Press Operator

    2 weeks ago

    Columbus, Ohio, United States Legends Hospitality Full time

    Heat Press Operator/ Production Associate Collegiate Jersey CustomizationOhio State UniversityOSU Sets up heat press for production, runs, and produces customized collegiate jerseys. ESSENTIAL FUNCTIONS Obtain work order & design from teams L Press Operator, Press, Operator, University, Production Associate, Manufacturing, Security