Vice President Operations

6 days ago

Columbus, Ohio, United States Loth Full time

THE OPPORTUNITY
Are you drawn to the opportunity to join a market-leading family-owned business poised for continued growth?

Are you passionate about delivering a customer experience that exceeds expectations?

Do you leverage your strong business acumen and process orientation to improve performance and profitability?

ABOUT THE COMPANY


Inspiring spaces for over 130 years, LOTH has grown to become the trusted partner for integrating creative spaces for corporate, education, and healthcare clients in the Cincinnati and Columbus regions.

With a team of more than 140 associates, LOTH proudly presents distinctive services tailored to meet diverse business needs:


Under LOTH Furniture, they collaborate with industry-leading manufacturers such as Steelcase, offering comprehensive furniture, design, and spatial solutions across diverse markets like corporate, education, healthcare, government, hospitality, and beyond.


On the move-management front, the SWS brand excels, providing a comprehensive suite of services, including project management, relocation management, decommissioning, inventory management, and more.


POSITION OVERVIEW


Due to both continued growth of the region as well as desire for best-in-class processes, systems, staff, and operations, Loth is seeking to add a Vice President Operations to its leadership team.

The Vice President, Operations will be responsible for leading Operations for both LOTH dealerships in Cincinnati and Columbus. Operations encompasses the dealership's sales coordination (order entry and customer service), project management, warehouse, and service/installation departments.

The Vice President, Operations is responsible for the development and expansion of services to meet current and future customer expectations, for the quality and cost of all services managed and delivered, and for complete customer satisfaction for all services delivered.

The Vice President, Operations reports to the President and will manage 5 direct reports in operations, warehousing, service, and distribution with a total team of more than 50 associates.


KEY RESPONSIBILITIES
Leadership


Provides leadership and strategic, forward-thinking vision for sales coordination, project management, warehouse, and service/installation departments; drives operational excellence and best practice in every operations department.

Develops and implements operational policies, practices, procedures; ensures the attainment of operational goals. Evaluates current procedures and practices for effectiveness and offers creative alternatives to improve the business.

Drives the technology strategy for the operations departments, including partnership with corporate technology leadership on ERP implementation in 2025.


Sets and leads a world class operations strategy for the company, partners with leadership, and inspires and leads their team to achievement.

Reviews new business opportunities/services for LOTH. Makes recommendations on their success and leads the startup of these services from an operational perspective.

Reviews the operations team; makes appropriate hires and develops/mentors/reviews staff to optimize team performance.

Operational Economics and Financial Performance

Establishes service cost definitions and calculations; provides development and continuous refinement of service estimating capabilities.

Provides oversight of labor tracking and job costing systems for all service work.

Develops and manages operational organization and departmental budgets, expenditures, and profit levels.

Researches and understands competitor pricing and cost structures.

Quality and Customer Service


Defines, monitors, and establishes measurable standards of performance for services managed and delivered; drives a customer service focus throughout the company.

Establishes and leads customer audits and satisfaction surveys.

Establishes a quality continuous improvement program; sets and collects benchmark data.

IDEAL CANDIDATE QUALIFICATIONS AND EXPERIENCE
7 + years in a senior operational leadership role, i.e., VP, General Manager, or other relevant role

BA/BS degree in Business or related field

Process improvement track record, experience with lean, process mapping, continuous improvement techniques and tools

Strong business and financial acumen

Job costing experience

Industry experience with multiple facets of operations—order entry, customer service, project management, warehousing, delivery, installation, field service

Excellent interpersonal and influencing skills

Results-oriented with a high sense of urgency

Ability to develop and grow teams to produce quality results within challenging deadlines and ongoing change

Embraces teamwork and shares ideas/approaches to improve performance

Confident and effective communicator, able to articulate complex ideas in simple terms

Working knowledge of data analysis and performance/operation metrics

PREFERRED SKILLS
Commercial furniture dealership experience

Experience with family owned entrepreneurial, high growth companies

Net Suites (or other ERP) experience/implementation

KEY PERSONAL ATTRIBUTES
Inspiring leader

Naturally curious

Strategic

Comfortable engaging with customers

Builds trust with diverse stakeholders

Fosters authentic relationships

THE PAYOFF:
Join the leadership team and add your strategic voice to propel the company forward

Lead and develop team of talented and passionate associates

Enjoy professional and financial growth

DIVERSITY/INCLUSION STATEMENT


Gilman Partners is committed to strengthening leadership teams and elevating the talent in our communities – and that means all qualified applicants will receive consideration without regard to race, ability, religion, sex, age, sexual orientation, gender identity/expression, or national origin.

You don't have to meet every qualification in this job description to apply.

If you're drawn to the position and believe your experience makes you a good fit, we encourage you to reach out.


ADDITIONAL COMMENTS
This role will be in-office in the Cincinnati or Columbus location. Regular travel between the two locations will be required.

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