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Customer Contract Admin

3 months ago

Columbus, Ohio, United States Katalyst Healthcares & Life Sciences Inc Full time

Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.


  • Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
  • Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
  • Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
  • Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
  • Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
  • Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
  • Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
  • Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
  • Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
  • Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

Job Type:
Contract

Pay:
$ $25.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • Chargeback: 1 year (preferred)

Work Location:
In person