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Customer Experience Manager

2 months ago

Chicago, Illinois, United States Kraft Heinz Full time

Job Description
Internal Title: Manager, GBS Americas Data Management - Material
Chicago
Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin upon hire for salaried employees.
Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels
What's on the menu?

• Manage, execute, and deliver continuous improvement programs across master data domains for North America

• Proactively assesses the needs of the team and the business and identifies, analyzes, and recommends business process and/or system enhancements.

• Utilize data driven insights to uncover opportunity areas to improve KPIs and SLAs focused on cycle time and data accuracy

• Collaborate with business stakeholders to understand pain points with technology and process to deliver projects focused on improving customer experience

• Coordinate system enhancements with IT team and translate business requirements into technical requirements

• Provide support in the development and analysis of master data system functionality, including but not limited to exploring new functionality, functional changes, system configuration, testing, and deployment

• Work with Analytics and Automations Centers of Excellence to design and deploy products across master data domains
Recipe for Success: Apply now if this sounds like you

  • I have experience working within CPG industry: Customer Service, Supply Chain, Accounting, Finance, Engineering, Manufacturing, Data Management
  • I have advanced understanding of the role of ERP systems within the operation of a large organization
  • I have knowledge of SAP Master Data and functional business application and impact
  • I have a proven history of stakeholder management and customer-centric mindset
  • I am able to simplify complex issues and communicate across all levels of the organization.
  • I am self-motivated with the ability to prioritize workload and multitask - can-do and customer centric attitude.

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.
We hope to find you a seat at our table
Location(s)
Chicago/Aon Center
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact .