Contact Center Scrum Master Remote

Found in: beBee jobs US - 6 days ago


Farmington, New Mexico, United States Cayuse Holdings Full time

*Overview*

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

*EMPLOYEE TYPE:* Contractor (1099/C2C)

*TRAVEL REQUIRED:* 2 days per month in Los Angeles

*Responsibilities*

The contact center is going through a transformation that encompasses both technology and process. This Scrum Masters primary responsibility is to manage Scrum/AGILE delivery through the change to a new technology. The most significant change is a migration from the array of legacy (on-prem) call center applications to a single new (cloud-based) technology in Genesys.

*Qualifications*

*Minimum Qualifications*

+ 5+ years of experience as a Scrum Master in an enterprise technology environment

+ Experienced with Agile Delivery

+ Agile/Scrum Master Certifications

+ Contact Center experience

*Preferred Skills:*

+ Utilities Experience

+ CCaaS (Contact Center as a Service)

+ Experience with Genesys Contact Center Software

*Affirmative Action/EEO Statement:* _Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer_ _._

*Pay Range*

USD $ USD $75.00 /Hr.

Submit a Referral (***/jobs/1143/contact-center-scrum-master-%28remote%29/job?mode=apply&apply=yes&in_iframe=1&hashed=

*Location* _US-N/A_

*ID* _102168_

*Category* _Management_

*Position Type* _Independent Contractor_

*Remote* _Yes_


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