Instructional Designer and Developer

2 weeks ago

Farmington, United States Raytheon Technologies Corporate Headquarters Full time

**Date Posted**:
2024-04-24
**Country**:
United States of America
**Location**:
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA
**Position Role Type**:
Remote
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:
**The Instructional Designer and Developer will**:

- Partner with the Service Center Leads to define learning and educational needs for our service center employees.
- Partner with the Quality Lead to define informational and educational support needed to help Service Center Agents raise quality scores and master required skills.
- Partner with Onboarding Lead to design, develop, implement, and maintain progressive, engaging content for new advisors that facilitates mastery of required skills and defined processes intended to provide exceptional customer experiences.
- Collaborate with key stakeholders to identify training needs covering various functional areas and disciplines that the Service Center will directly or indirectly support.
- Assist in the design, development and implementation of robust, flexible educational content and programing for Service Centers and other partners across the organization as defined.
- Ensure educational programming equips our Service Centers with the JIT information and skills needed to provide exceptional customer experiences.
- Leverage customer feedback, quality assurance trends and performance metrics, to identify learning gaps or needs for the defined audience and enhance content accordingly.

**Primary Responsibilities**
- Execute needs analysis in response to needs, gaps, requests, or requirements.
- Determine best instructional method(s) and media to meet the defined need.
- Contribute to the development of overall instructional strategy; analyze and implement changes to educational programs, identify effective instructional methodologies and ensure media and method aligns with defined needs.
- Design and develop educational content including guides, rubrics, assessments, games, activities, and assignments.
- Develop engaging e-course content utilizing industry-standard software.
- Create learning experiences and environments to facilitate discussion, interaction, and collaboration.
- Analyze and assess student progress and align or modify content to address identified gaps or needs.
- Devise modes of assessment to measure effectiveness of content and ensure defined level of competency has been achieved.
- Assess and update existing educational content as needs, processes or requirements change.
- Work with highly sensitive and confidential material and possess good business judgment and ethics.

**Required Qualifications**:

- Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years’ experience
- Experience with course development software
- Knowledge of instructional theory, including assessments
- Experience with training and development of educational materials
- Strong facilitation and presentation skills
- Strong verbal and written communication skills
- Ability to prioritize tasks and manage deadlines
- Strong project management and organizational skills
- Must provide samples or portfolio of your work
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

**Desired Qualifications**
- Familiarity with Learning Management Systems (LMS)
- Experience with Articulate 360 Storyline
- Experience storyboarding out course design & content
- Experience with Photoshop, Illustrator, or other graphics program
- Ability to write effective audio scripts
- Bilingual (Canadian French)

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with com

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