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Sr. UX Designer, AWS Reliability Services

3 months ago

Arlington, Virginia, United States Amazon Full time


AWS Infrastructure and Networking Services owns the design, planning, delivery, and operation of all AWS global infrastructure including Reliability Services.

In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


We are looking for an end-to-end UX Designer that is excited by deeply technical services and being able to zoom in on build the next generation of resilient tools that make AWS better and more effective than ever.


Reliability Services is a a group of products like Fault Injection Services and Resilient Infrastructure in AWS Infrastructure Services (AIS) that is ready to invent and evolve their experiences into its next phase focusing on the end-to-end customer journey.

In a time when getting internet traffic fast and stable is more important than ever, this role will be key in how AWS meets the needs of our customers while the internet continues to scale.


AWS Fault Injection Service (AWS FIS) is a managed service that enables you to perform fault injection experiments on your AWS workloads.

Fault injection is based on the principles of chaos engineering. These experiments stress an application by creating disruptive events so that you can observe how your application responds.

You can then use this information to improve the performance and resiliency of your applications so that they behave as expected.

Throughout the strategy, design, and development lifecycle, you will work collaboratively with a strong design team in AIS, engineers, product managers, and executives.

In addition, you will be expected to be a design thought leader and mentor other designers. Here you can truly own and mange the end to end product design life-cycle.

We care about your career growth.

Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals.

Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there.

Our business is growing fast and our people will grow with it.

Our team also puts a high value on work-life balance.

Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.

Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.

Key job responsibilities

  • Lead the design of useful, usable, and desirable products in a team environment. Work with leadership in design planning and goal creation.
  • Understand customers and their needs through market analysis, customer research, and feedback.
  • Use business requirements to assist in developing use cases and highlevel requirements.
  • Design the architecture, interface, and interaction flow of services and experiences.
  • Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.
  • Facilitate the design process, present and iterate design solutions.
  • Craft, pitch, and validate longterm design strategies.
  • Continually iterate and evolve the way we design for and learn from our customers.
  • Chart a course for yourself and others in ambiguous situations. Mentor and develop designers within your own organization and beyond.
A day in the life
Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.

Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S.

Amazon offices.

BASIC QUALIFICATIONS

  • 8+ years of design experience
  • Have an available online portfolio
  • Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
  • Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
  • Experience in delivering design solutions for projects of large scope and complexity
  • Experience working with stakeholders to plan and execute programs that are strategic in nature
PREFERRED QUALIFICATIONS

  • Experience applying scrum to visual or UX design processes
  • Experience with UX design of complex workflows
  • Knowledge of best practices for information architecture and design
  • Knowledge of usability principles and techniques
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.